Mice and Pointing Devices

[ngins]

I have a VX Revolution, and have a lot of trouble getting it to work properly on any kind of fabric. If I use it directly on my wooden desk, it works perfectly. No problem. If I use it on a blue mouse pad, it works almost OK. When I move it in a straight line, it jumps around a bit. If I use it on an uneven surface (my couch; the arm of my recliner; etc), it is horrible! It jumps around so much, I have to fight with it just to get the pointer to a certain spot.

I use my mouse on my recliner most of the time, so being able to use it on the arm is very important to me. I've tried it directly on the arm (a large, flat chair arm, about 6 inches wide, made of brown microfiber, with a little dark staining). I've also tried it with something on top of the arm (a cotton mat of sorts, with both a blue side, and a white patterned side; the results are the same from either). No matter what I try, I cannot get it to work properly.

Conversely, I have an old, cheap Logitech optical mouse, and it works perfectly on any surface. No problems at all. I move it in a straight line, and it goes in a straight line. No jumping around. (The optical mouse is corded, and the VX Revolution is, of course, cordless.)

I always use the mouse with my laptop, and the USB adapter that sends the signal to the mouse is always plugged into the side of the laptop, not the back. When I'm in my recliner, the adapter and the mouse are about 6 inches from each other, and there's nothing between them. The battery level also is fine.

This is very disappointing, that I spent $70 on a laser mouse so that I could have the latest and best technology, and it doesn't work properly.Yet an old, "inferior technology"optical mouse that cost about $20 works perfectly!

Any help is appreciated. Thanks.

Neil

[CJChew]

Hi,

Does the mouse track properly on white paper? If it doesn't, it could be a problem with the mouse itself. 

[ngins]

No. I put about 10 sheets on new white paper on my desk and ran the mouse over it. The mouse was very erratic when I pulled it in a straight line across the screen. Was jumping around all over the place. Same when I tried it with just a single sheet of white paper on the hard desk. When I do it on the desk itself, it works fine. This is the same for a light brown desk or a dark brown desk. But on any surface, be it paper, a mouse pad, or fabric (as described in my note), it becomes erratic.

[CJChew]

HI,

In that case, the mouse could have a hardware defect. Please e-mail Customer Support  for further assistance (and possible warranty replacement).

[ngins]

I'll do that. Thanks!

[CJChew]

No problem