Mice and Pointing Devices

[Boblink]

Hi guys, I recently purchased a (wireless) M510 mouse to use on my HP P7-1010 W7-64bit system.

I installed the Logitech driver and the mouse operates just fine except that every few seconds, I hear a beeping sound and an icon pops- up on the Task Bar that says "USB Device not Recognized and when I click on the icon, it refers to the Logitech mouse. I would appreciate any help that you can offer as to what may be causing this and what I can do to stop it?

Thank you in advance for your help,

Bob

[dhelpard1 · Accepted solution]

Hello Bonlink,

Please ensure you have the unifying receiver plugged directly in to your computers USB  port and not in to a pass through device such as a USB hub.  You can also try your unifying receiver plugged in to a different USB port.  If you are able to, please test your mouse on a different computer.  The M510 mouse does come with a three year warranty.  If your problem persists, I would suggest contacting Customer Care for further assistance and a possible warranty replacement.

I hope this helps you out.

Sincerely,