05-15-2009 05:50 AM - edited 05-15-2009 06:57 AM
I just replaced my MX Revolution reciever as my friend broke my old one. when i plug it into wither my computer (win7) or laptop (vista), it "dings" as normal, but the mouse does not start working, I have then tried the connect utility which says turn the mouse on and it will connect, it goes though and says it is connected, and setpoint shows it as connected.
the pointer does not move and the buttons to not work. the batteries are shown as unknown in setpoint if that is any help. this is the same in vista and win7.
any advice please!?!?!
Solved! Go to Solution.
05-15-2009 10:09 AM - edited 05-15-2009 10:10 AM
I registered with this forum just to help you my friend because I was having the same problem. The reason why you aren't able to connect is because the Connection Utility does not come with the full instructions on how to connect with a new receiver.
This is what you need to do:
(1) Run the Connection Utility (Make sure the mouse is on)
(2) Press and hold the left mouse button
(3) While still holding the left mouse button turn the mouse over and slide the power switch to OFF and then slide back to ON
(4) While still holding the left mouse button ,click the right mouse button 5 times
(5) Click OK
(6) Enjoy your mouse !
05-16-2009 07:33 AM
06-30-2009 01:50 PM
I have been told by Logitech support that any bluetooth reciever will do, but I cannot get the mouse to be discoverable I have done the hold the left mouse down switch on and off thing but no luck.
Here is the reply from logitech:
"Thank you for contacting Logitech's Electronic Technical Support.
05-26-2015 10:56 PM
Just wanted to say many thanks for taking the time to post these steps. I found them to be the ONLY solution ANYWHERE in the Logitech support pages. Thank you muchly! My only suggestion would be to users to be sure to wait at least 10 slow seconds between switching the mouse OFF then ON again.
The Logitech connect utility instructions for the pairing of a non-unifying and non-bluetooth USB receiver with the MX Revolution mouse are badly incompetent, incomplete and clearly wrong. I tried every which way but they simply do not work without the steps you have included above.
I have wasted nearly 8 months using an inferior mouse - until now - primarily because every time I tried to find a solution in the Logitech pages, I could find none, together with too little time to troll through all of the possible pages.
A great and helpful post and Logitech support could take note and update the Connect Utility application, including the pages for the MX Revolution support, where the links simply send you back and around in the same circle to no avail. Hopeless support with great products! A shame!