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Logi Nu
Posts: 2
Registered: ‎05-15-2009
Accepted Solution

Problems pairing MX Revolution with Replacment Reciever...

[ Edited ]

I just replaced my MX Revolution reciever as my friend broke my old one.  when i plug it into wither my computer (win7) or laptop (vista), it "dings" as normal, but the mouse does not start working, I have then tried the connect utility which says turn the mouse on and it will connect, it goes though and says it is connected, and setpoint shows it as connected.

 

the pointer does not move and the buttons to not work. the batteries are shown as unknown in setpoint if that is any help.  this is the same in vista and win7.

 

any advice please!?!?!

 

thanks

 

will

Message Edited by willantirocks on 05-15-2009 06:57 AM
Logi Nu
Posts: 1
Registered: ‎05-15-2009

Re: Problems pairing MX Revolution with Replacment Reciever...

[ Edited ]

I registered with this forum just to help you my friend because I was having the same problem. The reason why you aren't able to connect is because the Connection Utility does not come with the full instructions on how to connect with a new receiver.

 

This is what you need to do:

 

(1) Run the Connection Utility (Make sure the mouse is on)

(2) Press and hold the left mouse button

(3) While still holding the left mouse button turn the mouse over and slide the power switch to OFF and then slide back to ON

(4) While still holding the left mouse button ,click the right mouse button 5 times 

(5) Click OK

(6) Enjoy your mouse !

 

Cheers !

Message Edited by Neelyboy on 05-15-2009 10:10 AM
Logi Browser
Posts: 5
Registered: ‎05-14-2009

Re: Problems pairing MX Revolution with Replacment Reciever...

Strange that didn't make my mouse start working.
Logi Apprentice
Posts: 194
Registered: ‎07-02-2008

Re: Problems pairing MX Revolution with Replacment Reciever...

Did they send you the proper receiver? The Logitech support page for MX Revolution shows two receivers, depending on model number.
Logi Nu
Posts: 2
Registered: ‎05-15-2009

Re: Problems pairing MX Revolution with Replacment Reciever...

thank you so much!! ive been using the worst mouse ever for the past 2 weeks!!

 

back to mx goodness!!

Logi Browser
Posts: 5
Registered: ‎05-14-2009

Re: Problems pairing MX Revolution with Replacment Reciever...

Yeah the model number is the same as the receiver it's replacing.  I've just decided to buy a new mouse now, it's too much trouble trying to get this receiver to work.  I've done that Re-connect test about 50 times and nothing happens.
Logi Nu
Posts: 4
Registered: ‎06-30-2009

Re: Problems pairing MX Revolution with Replacment Reciever...

I have been told by Logitech support that any bluetooth reciever will do, but I cannot get the mouse to be discoverable I have done the hold the left mouse down switch on and off thing but no luck. 

 

Any guidence?

 

Here is the reply from logitech: 

 

"Thank you for contacting Logitech's Electronic Technical Support.


I am sorry to learn that the Bluetooth receiver that is part of the Logitech MX Revolution is broken and you would like to obtain new Bluetooth receiver.

Unfortunately, lost or physical damages are not covered under Logitech manufacturers’ warranty.

The receiver for the Logitech MX Revolution is not available in stock for replacement or for sale as a stand alone accessory.

However, I am glad to inform you that you can use this device with any third party Bluetooth receiver. To pair the third party Bluetooth receiver with the Logitech MX Revolution, please refer to the steps given in the following URL:

http://windowshelp.microsoft.com/Windows/en-US/Help/67cdb8d4-c3fe-43db-a00e-53159bf8695b1033.mspx

Note: Please press the connect button on the Mouse to put the device in discoverable mode."
Logi Nu
Posts: 1
Registered: ‎08-04-2014

Re: Problems pairing MX Revolution with Replacment Reciever...

Hi,

 

Just wanted to say many thanks for taking the time to post these steps.  I found them to be the ONLY solution ANYWHERE in the Logitech support pages.  Thank you muchly!  My only suggestion would be to users to be sure to wait at least 10 slow seconds between switching the mouse OFF then ON again.

 

The Logitech connect utility instructions for the pairing of a non-unifying and non-bluetooth USB receiver with the MX Revolution mouse are badly incompetent, incomplete and clearly wrong.  I tried every which way but they simply do not work without the steps you have included above.

 

I have wasted nearly 8 months using an inferior mouse - until now - primarily because every time I tried to find a solution in the Logitech pages, I could find none, together with too little time to troll through all of the possible pages.

 

A great and helpful post and Logitech support could take note and update the Connect Utility application, including the pages for the MX Revolution support, where the links simply send you back and around in the same circle to no avail.  Hopeless support with great products!  A shame!