Mice and Pointing Devices

[linda092]

I just got my new Perfermance Mouse today.  It replaced my MX Revolution.   I have a G7 that is still installed.

I installed Setpoint as directed, and have ths stupid tab missing problem.  I'm pretty good with computers, and can follow directions, so I looked for the solution, followed it, and it didn't work.  The next step I am suppoed to follow is to email support, but apparently they are away for a month?  And won't be around until the end of September.  So i called their phone number, and was on hold for over a half hour.  I don't think I want to keep this mouse if I can't get in touch with Logitech support.

So let's see if someone can help me here...

I have Win XP, and also have a G15 keyboard (as you can see, I have really liked Logitech up to this point)

I followed the directions that include renaming the sys file to bak, and then reinstalling.  When I reinstal, WinXp displays its "Found new hardware" window.  Setpoint hangs until I address the WinXP window...  I tell WinXP to find the drivers, and it looks like it is installing them, but then gives me a window saying "Cannot install this hardware...  Fatal error during installion"  I get this on both the Unifying device and also on the mouse.

[linda092]

Are there no solutions to this?  I see that a few Logitech Techs have signed in and responded to other problems.  No one can solve mine?  I am quite capable of following directions.  I have installed many operating systems including linux, formatted and parttioned hard drives, created webpages, and am generally the person everyone goes to for help in my school and family.  I should be able to do this, with some direction.  I can edit the registry with help, but am hesitant to delete all Logitech keys since I have a LogitechG15 keyboard.

I have a full time job and won't spend more than an hour or so pursuing this.  I'll just return the mouse.

Logitech, I am becoming disappointed in your Support, and I have given so many recommendations to people to buy your products.  I guess I have to rethink this.

[pnctw]

Unplug and plug again the mouse

Edit: after you install the drivers  

Message Edited by pnctw on 09-10-2009 01:51 PM

[linda092]

Thank you for the reply :-)

I tried that already.  The problem is that the drivers won't install.  I get a message that says Failure.

Everytime i reboot my computer now, Windows tries to install the mouse and the unifying device, and I am getting the Failure message each time.

In Setpoint, I have a missing tab for my mice.  This is a very common problem, and unfortunaltely, your solution wasnot what I need.  But thanks for trying.  I sure do hope that's not the best we can do here.  Where are the Logitech Support guys?

[linda092]

Hello Logitech Support, is there anyone out there?

[erichaley]

Please try the following steps (which worked for me):

1. Remove SetPoint.

2. Rename C:\WINDOWS\system32\drivers\wdf01000.sys to something else (or delete the file).

3. Re-install SetPoint (it will re-install the wdf01000.sys file as part of the install).

[linda092 · Accepted solution]

Thanks for the reply Eric.  I had already tried this step, but it didn't work.  I have it all working finally, because I pmed one of the Logitech people who frequent this site :-)  He pointed me to this url http://forums.logitech.com/logitech/board/message?board.id=software_mice&thread.id=10099

Essentially, I had to edit a bunch of inf files.  I don't know why they were messed up, but by deleting a section, everything proceeded correctly.