09-09-2009 04:07 PM
I just got my new Perfermance Mouse today. It replaced my MX Revolution. I have a G7 that is still installed.
I installed Setpoint as directed, and have ths stupid tab missing problem. I'm pretty good with computers, and can follow directions, so I looked for the solution, followed it, and it didn't work. The next step I am suppoed to follow is to email support, but apparently they are away for a month? And won't be around until the end of September. So i called their phone number, and was on hold for over a half hour. I don't think I want to keep this mouse if I can't get in touch with Logitech support.
So let's see if someone can help me here...
I have Win XP, and also have a G15 keyboard (as you can see, I have really liked Logitech up to this point)
I followed the directions that include renaming the sys file to bak, and then reinstalling. When I reinstal, WinXp displays its "Found new hardware" window. Setpoint hangs until I address the WinXP window... I tell WinXP to find the drivers, and it looks like it is installing them, but then gives me a window saying "Cannot install this hardware... Fatal error during installion" I get this on both the Unifying device and also on the mouse.
Solved! Go to Solution.
09-10-2009 01:20 PM
Are there no solutions to this? I see that a few Logitech Techs have signed in and responded to other problems. No one can solve mine? I am quite capable of following directions. I have installed many operating systems including linux, formatted and parttioned hard drives, created webpages, and am generally the person everyone goes to for help in my school and family. I should be able to do this, with some direction. I can edit the registry with help, but am hesitant to delete all Logitech keys since I have a LogitechG15 keyboard.
I have a full time job and won't spend more than an hour or so pursuing this. I'll just return the mouse.
Logitech, I am becoming disappointed in your Support, and I have given so many recommendations to people to buy your products. I guess I have to rethink this.
09-10-2009 01:49 PM - edited 09-10-2009 01:51 PM
Unplug and plug again the mouse
Edit: after you install the drivers
09-10-2009 03:55 PM
Thank you for the reply :-)
I tried that already. The problem is that the drivers won't install. I get a message that says Failure.
Everytime i reboot my computer now, Windows tries to install the mouse and the unifying device, and I am getting the Failure message each time.
In Setpoint, I have a missing tab for my mice. This is a very common problem, and unfortunaltely, your solution wasnot what I need. But thanks for trying. I sure do hope that's not the best we can do here. Where are the Logitech Support guys?
09-17-2009 12:07 PM
Please try the following steps (which worked for me):
1. Remove SetPoint.
2. Rename C:\WINDOWS\system32\drivers\wdf01000.sys to something else (or delete the file).
3. Re-install SetPoint (it will re-install the wdf01000.sys file as part of the install).
09-19-2009 07:13 AM
Thanks for the reply Eric. I had already tried this step, but it didn't work. I have it all working finally, because I pmed one of the Logitech people who frequent this site :-) He pointed me to this url http://forums.logitech.com/logitech/board/message?
Essentially, I had to edit a bunch of inf files. I don't know why they were messed up, but by deleting a section, everything proceeded correctly.