Mice and Pointing Devices

[stankay]

I have just downloaded Setpoint 6.3 via my "always on" broadband internet connection.  The fact that I have downloaded the software and that I am writing this message proves conclusively that I do have a working internet connection.  I have also disabled my PC firewall and disabled my broadband router but Setpoint 6.3 persists in telling me that I have no internet connection.  I have uninstalled and re-installed setpiont several times but still it will not work.

Incidentally, ALL other software that updates via the internet (Microsoft, Adobe, CyberLink, etc) works without a hitch.  The ONLY software that cannot update via the internet is Logitech! 

Can anyone please offer any assistance? 

[gunni]

Hi, i'm also having the same problem under similar circumstances, please fix this asap!

[Cintech]

Hello

Try downloading and saving the one that is most appropriate for your operating system from the ftp site.

setpoint630.exe or for X64 setpoint630_x64.exe 

Best Regards,

[EdWilts]

Although we can download the update manually, it doesn't help with getting the proper picture of the mouse to configure the buttons or to get automatic updates.

I have a proxy server that I can go through but I haven't found anywhere were I can set that.  How do we define proxy servers?

[Cintech]

Hello Edwilts,

Please provide the M/N and P/N of the device that you need to configure and I will provide a link to your picture via private message .

Best Regards,

[EdWilts]

M/N T-BC21

P/N 810-000767

[vnorlock]

I am having the same issue.

New Win 7 32 bit does not recognize keyboard.

Installation of setpoint 6.32 aborts after selecting express installation.

Message reads no internet available.

Keyboard is Y-RQ52 - do not believe it is a factor since the installation never begins.

Your help is appreciated

[vnorlock]

installed the Setpoint 6.30 above - completed.

Update attempt aborts - no internet. Is it a proxy issue?

Sepoint does not recognize keyboard is attached - no key board tab available.

will move to keyboard support

Thanks

[alejo]

I also have the very same issue with SetPoint 6.32.7 in Win7 64bit. Like the rest of the people experiencing the problem, my internet connection works simply fine (as this submission demonstrate). I downloaded the full install to get he drivers and SetPoint installed, but I cannot get online updates working and I do not get the image of my mouse (Performance MX) downloaded into the application. I can say that this is quite annoying especially since this problem seem to have been around for a while. How i can get this addressed? i have already done all suggested when installing the software and got no benefits. regards Alex

[Cintech]

Hello alejo,

Please check your private messages.

Best Regards,