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Chewitt
Posts: 10
Registered: ‎12-18-2012

T650 mouse pointer disappears in Windows 8

If I switch apps using the 'switch app' shortcut (1 finger swipe in from left) it causes an issue where the mouse pointer disappears from most of the screen, only being visible within text boxes in a web browser.  The pointer still registers when moved over an app / window / menu, but cannot be seen, thus making navigation extemely difficult.

 

Turning the T650 off & on again does not resolve the issue.

Unpairing & re-Pairing the device (using tab keyboard shortcut) does not resolve the issue.

Unplugging the Unifying USB and plugging it back in does not resolve the issue.

Restarting the PC is a workaround, but obviously not satisfactory.

Support Specialist ★★★★
Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: T650 mouse pointer disappears in Windows 8

Hello Chewitt,

 

I'm happy to assist you with your Wireless Rechargeable Touchpad T650 and the pointer issue.  In order to fix this issue, try un-pairing the touchpad from the Unifying software and then re-pairing it.

 

Please let me know if this resolves the problem.

 

Best Regards,

Vanessa
Support Specialist


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Chewitt
Posts: 10
Registered: ‎12-18-2012

Re: T650 mouse pointer disappears in Windows 8

Hi, 

 

I have tried unpairing & repairing the device without success. 

 

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Chewitt
Posts: 10
Registered: ‎12-18-2012

Re: T650 mouse pointer disappears in Windows 8

I have also tried unistalling Setpoint, and reinstalling as an Administrator.  This does not fix the issue.  

 

Support Specialist ★★★★
Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: T650 mouse pointer disappears in Windows 8

[ Edited ]

Hello Chewitt,

 

Just to be clear, are you using the Unifying Software? Are you un-pairing the device from there?

 

Let me also suggest, uninstalling the touchpad from device manager, here are the steps to follow:

 

1. Start>My Computer/right-click>Properties>Hardware Tab> Device Manager

2. Look for the touchpad, right-click on it, select uninstall

3. Unplug the Unifying Receiver

4. Restart the computer

5. Plug the Unifying Receiver back in

6. Test the touchpad

 

Please let me know if this works.

 

Best Regards,

 

 

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
Logi Browser
Chewitt
Posts: 10
Registered: ‎12-18-2012

Re: T650 mouse pointer disappears in Windows 8

Yes I am using the unifying software. I unpaired & re-paired the device from there but the issue is still present.

 

I followed your instructions to the letter, unistalling the touchpad from the device manager, but the issue is still present when switching apps with the app switch shortcut, the mouse pointer disappears and will not come back.

 

Interestingly enough I discovered that I do not have to restart the PC to restore the pointer, instead I can sign out and sign back in again.  Understandably, this is not a desirable workaround

Support Specialist ★★★★
Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: T650 mouse pointer disappears in Windows 8

Hello Chewitt,

 

Let's try a clean boot installation to resolve this issue with the Logitech Wireless Rechargeable Touchpad T650, here are the steps to follow:

 

Uninstall SetPoint

 

  1. Press the "Windows + R" key to open a Run box.
  2. Type msconfig and click OK.
  3. On the General tab, click Selective startup.
  4. Clear the Load startup items check box.
  5. Click the Services tab.
  6. Select the Hide all Microsoft services check box (at the bottom).
  7. Click Disable all.
  8. Click the Startup tab.
  9. Click Open Task Manager.
  10. On the Startup tab, right-click each enabled startup item and select Disable.
  11. Click OK.
  12. Click Restart.

Reinstall SetPoint 6.51.8

 

After completing your troubleshooting, restore your system by doing the following:

  1. Press the "Windows + R" key to open a Run box.
  2. Type msconfig and click OK.
  3. On the General tab, select Normal startup.
  4. Click the Services tab.
  5. Clear the Hide all Microsoft services check box.
  6. Click Enable all.
  7. Click the Startup tab.
  8. Click Open Task Manager and enable all of your startup programs.
  9. Click OK.
  10. Click Restart.

NOTE: Be sure you "Enable all" Microsoft services when you are done troubleshooting, and re-enable all programs in the Startup tab, or will you lose some OS functions (ex. internet connection) and some applications won't get loaded during startup.

 

Please let me know if this resolves the issue with the Switch applications gesture.

 

Best Regards,

 

 

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
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Chewitt
Posts: 10
Registered: ‎12-18-2012

Re: T650 mouse pointer disappears in Windows 8

I've already tried that method, as per the other issue I'm having with the K810 keyboard.  Unfortunately it is still not resolved.

 

Uninstalling & reinstalling on a clean boot made no difference.

 

The mouse pointer still disappears when using the 'switch app'shortcut swipe using the T650.

Support Specialist ★★★★
Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: T650 mouse pointer disappears in Windows 8

Hello Chewitt,

 

Let's try one last thing, test the Logitech Wireless Rechargeable Touchpad T650 on a different computer.

 

If the pointer issue persist, please contact the Logitech Customer Support team in your area for further assistance.

 

Best Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
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CBRMichael
Posts: 3
Registered: ‎11-06-2013

Re: T650 mouse pointer disappears in Windows 8

I am having this same issue with this mouse and others.  I currently have a MK550 desktop with SetPoint updated as of today.  The mouse pointers work fine as long as you don't use the touchscreen on my laptop.  As soon as you do, the only way you can find it is the CTRL key.

 

I have tried this and have the same problem with Microsoft mice.  It seems to be that the special programs (like setpoint) bypass the internal settings or set the mouse values afterward based on interface with this mouse, but it gets reset back to the default on the laptop.  You can get it working one time again if you set another set of pointers in the MS embedded mouse details, but even that will go away if you touch the screen again.

 

Everyone points at everyone else.  I'm hoping Logitech will provide more help.  Search the Windows community for "Windows 8 mouse disappears" and you will be amazed at the number of issues.

 

Right now, I have to reboot to get my visible cursor back.  BRB