09-03-2008 11:37 AM
09-03-2008 03:06 PM
There’s a chance that you have a defective product. However, I would suggest that you test the mouse with another Bluetooth capable laptop/desktop. There’s no need to install SetPoint on this other laptop/desktop as the mouse would be able to function as a basic mouse without SetPoint installed. Just check whether you are able to establish a connection between the mouse and the laptop/desktop.
If the V470 Cordless Laser Mouse still displays the same issue, you might want to contact our Email Support Team for further assistance.
09-03-2008 05:17 PM
04-11-2010 07:11 PM
i just bought my v470 last week. i am running windows 7 ultimate. i have already downloaded the latest setpoint software compatible for windows 7. i also changed the batteries. my mouse still keeps on stopping every 5 minutes then after wagging for about a minute, it goes back again. what's the problem with my mouse? also, the feel of the left mouse button suddenly became somewhat heavier than before.
05-17-2010 07:51 AM
This sounds like the issue I have only my mouse NEVER comes back., I have to delete it from Devices and Printers, hit the connect button on the mouse and re-add it.
Windows 7 x64
I use a Dell E4300 (BIOS A14) and I can see that the BlueTooth light shuts off. I assume that BlueTooth is going to sleep due to lack of activity then never detects the mouse movement to turn it back on again. Even if I get the BlueTooth light on the laptop, I've never been able to get the mouse to a normal state without deleting it and re-adding.
Does anyone have any answers? Does Logitech watch these posts?
05-17-2010 08:58 AM
Please note that these forums are meant to be a Peer to Peer assistance forum. In other words, other people assist others with their experiences and knowledge of products. You will find some Support Representatives from time to time but they are not mandated to offer assistance.