01-02-2011 08:04 AM
I really hope I will get some reasonable advice as I have now spent hours on trying to make my V470 bluetooth mouse work with my new Dell Latitude E4310. The mouse worked quite Ok with my old Fujitsu Siemens laptop. I have installed, uninstaller reinstalled, etc, the SetPoint, restarted the computer, the bluetooth, the mouse. Connection assistant says it has detected the mouse, the blue light on mouse is blinking and the connection assistant continues working without any results. When I press on "Connect Utility" I get an error message that says "Please connect your Logitech cordless mouse MiniReceiver in a USB port and restart this program" Well, you can not connect a bluetooth mouse to an USB port, can you? I have read a lot of forum posts, checked that my laptop is allowed to link to bluetooth devices, etc. Absolutely no results. Anything else I could do? The mouse also shows up under Devices and printers.
01-09-2011 09:13 PM
First thing you need to do if your using windows 7 is.
V470 Bluetooth troubleshooting
ask the customer if newly bought or previously have bluetooth installed
check if bluetooth device in his/her computer
make sure bluetooth device is turned on
Go to start menu, run(winxp), search or press window+R to open run command(win 7) and open services.msc, look for bluetooth support services, pls change the startup bluetooth device from manual to automatic.
Update bluetooth driver,
go to device manager, right click the bluetooth device, then properties, update driver, try to disable the bluetooth device first then enable again, to reset the bluetooth device.
turn off the bluetooth mouse, then turn on (change battery if needed)
try to delete all the previous connected device like cellphone or mouse. ( if they can find it)
look for bluetooth icon located in the lower right bottom (system tray)
right click the bluetooth device icon, then add new device
Pls make sure that the bluetooth device is in search or scan mode already
press the connect button located at the bottom of the mouse for 3-5 seconds
normally it will be detected by the bluetooth device, then click the detected device then next then finish, it will install the driver automatically.
It should work
1. if changed computer
2. check if bluetooth device is turned on
3. look for bluetooth devices in device manager (Win XP)
4. look for bluetooth icon on the system tray (Win 7)
5. turn off the bluetooth mouse, then turn on
6. press the connect button of mouse for 5 seconds (bottom of mouse)
7. use the bluetooth device in the computer to "add bluetooth device",
input "0000" if asked for password
A. If appears "can't add the installer for this device" -update the bluetooth device.
B. The best way to run the bluetooth installer is to go to the
official website of the computer and download the installer.
11-26-2012 12:08 PM
Hi, I am using V470 bluetooth on my HP envy 14. The light on the mouse is flashing but the mouse doesn't work. When I try to add it on devices menu, it keeps asking me the passcode. What is the passcode or how can I make my mouse work? Thank you.
12-26-2012 11:14 AM - edited 12-26-2012 11:22 AM
On an HP ENVY dv6 notebook PC with Windows8, I attempted to follow the same procedures... was able to change the startup bluetooth support service from manual to automatic, the mouse was found and device added as 'Logitech V470 Cordless Laser Mouse for Bluetooth', but still doesn't work... just below it shows 'Offline'. Any ideas?