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sahaight
Posts: 6
Registered: ‎10-28-2012

Windows 8 Scrolling Problems

I'm having a lot of scroll whell problems with the Anywhere Mouse MX and 6.50.152 driver in Windows 8.

  • When I move the scroll wheel 1 click it only scrolls ~30% of the time. This was true in both Chrome and IE.
  • If I turn on smooth scrolling it works as it should but then when I try to use 'Control' whell spin to change the zoom level in chrome it changes wildly from very small to very large.
  • If I set the Scrolling Size to 'Screen' it won't scroll on screen per click - it scrolls all the way to the top or all the way to the bottom regardless of how many screens there may be on the page.
Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: Windows 8 Scrolling Problems

Hello sahaight,

 

I see that you are using your Anywhere Mouse MX on a Windows 8 computer, but you've having some issues with the scrolling behavior. 

 

Based on your description, it seems that the issues are related to the Smooth Scrolling application. The SetPoint software version 6.50 comes with the Smooth Scrolling application built-in, but when you press down the scrolling wheel on your Anywhere Mouse MX you can change from free spin to ratchet mode. This feature is very similar as how the Smooth Scrolling application works.

 

What we can try is to disable the Smooth Scrolling, and set the mouse wheel to free spin (this is when you don't hear nor feel the clicking when you move the scrolling wheel). Perhaps that would allow you to scroll properly on Google Chrome and IE, and you could try to switch the spinning mode to ratchet mode (by pressing the scrolling wheel down) when you wish to zoom in an out, so it won't zoom as much as with the free spin or the smooth scrolling on.

 

I would also send the information that you provided us to the proper team, so they can take a deeper look into it. That way if the issue is related to the software, they would be able to search for a possible solution.

 

 

Please let me know how that works and keep on enjoying your Anywhere Mouse MX.

Paulina
Support Specialist

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sahaight
Posts: 6
Registered: ‎10-28-2012

Re: Windows 8 Scrolling Problems

[ Edited ]

That didn't help.There are still wild swings in the zoom level with even the slightest adjustment of the scroll wheel whether in smooth scrolling or ratchet mode.

 

Also, that doesn't address the problem with trying to scroll a screen at a time in ratchet mode which is my preferred method of working. It still jumps from the very top to the very bottom of the page regardless of how long the page is.

 

EDIT - Changes with ver 5.50.98 driver (6.51.8 Control Center)

 

  1. Screen Scrolling - Smooth Scrolling Disabled: Slight improvement - with Page at a time scrolling it will now scroll 1 page (instead of going all the way to the bottom.) However, regardless of whether it's Page at a time or 1,3, or 6 lines at a time it will only scroll after 2 clicks if I do the 2 clicks fast enough. This isn't consistent though. There is also a lag between  the 2 scroll wheel clicks on the mouse and the screen actually scrolling. If I use the Up/Dn or PgUp/PgDn keys it's instant. If I just move the scroll wheel 1 click at a time slowly it will scroll every 3-4 clicks or so.

    With smooth scrolling turned on in the control panel it still does the jump from the very top of the page to the very bottom with the slightest motion - whether the wheel is in rachet or smooth mode. The 1, 3, or 6 lines at a time works as it should

  2. Control-Wheel Spin Zoom - No improvement - still changes zoom level greatly with small changes in the wheel movement whether in Smooth Scroll (in control panel) or not and whether the scroll wheel is in smooth or ratchet mode.
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Dwindle
Posts: 52
Registered: ‎05-30-2009

Re: Windows 8 Scrolling Problems

Scrolling is a mess. You cant scroll smoothly in the Netflix app in windows 8 if you have logitech's smooth scroll enabled. It causes the app's scrolling to freak out.

 

Scrolling is also very touchy in chrome, where if you press control even the slightest, pages zoom in and out like crazy.

 

 

Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: Windows 8 Scrolling Problems

Hi sahaight,

 

As I understand it, the scrolling is erratic whether you have the Smooth Scrolling on or off, and to zoom in and out with the CTR+Scrolling is not being precise at all. When you use your Anywhere Mouse MX on Windows 8 with SetPoint 6.51 installed.

 

What we could try now is to change the SetPoint version that you are using to the previous one. To do so, please go through the steps below.

 

  • Uninstall SetPoint.
  • Download and install SetPoint 6.50 according to your OS: 64-bit or 32-bit.
  • Restart your computer.
  • Verify if there is an improvement on the scrolling and zooming behavior.

 

 

Please let me know how that goes, your feedback is very appreciated.

Paulina
Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logitech

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All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.

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jamelt
Posts: 5
Registered: ‎11-17-2012

Re: Windows 8 Scrolling Problems

I'm having these severe scrolling problems in Windows 8 too. I've tried turning off smooth scrollling. I disabled the smooth scrolling plug-in Chrome and the same problem persists. 

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misja
Posts: 1
Registered: ‎11-18-2012

Re: Windows 8 Scrolling Problems

I'm having the same problems here. Not only with the MX510 but also with the wired MX500.

 

It doesn't matter what I change, smooth on or off, amount of scrolls per scroll, it all goes very sturdy and laggy. I have this since I installed to Windows 8 last week.

 

I got the feeling this also occurs in Indesign, but less as in Chrome.

 

I use an N56VZ from Assus

 

Logitech version 5.50.98 & Control center 6.51.8

Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: Windows 8 Scrolling Problems

Hello misja, 

 

As I understand it, you are using an MX510 Performance Optical Mouse and a MX500 Optical Mouse on a Windows 8 computer with SetPoint 6.51 installed, but you've been having some scrolling issues. You wrote that you already tried to enable and disable the Smooth Scrolling application but the scrolling is still erratic.

 

These mice are not listed on the Windows 8 product support and device compatibility, therefore they are not supported on Windows 8. This means that they may work on this OS but we don't know if all the features would work or if they would work properly.

 

I understand this is not what you expected but, If you wish you could also take a look at our newest touch devices designed for Windows 8 these mice are supported on this OS and they come with predefined touch gestures that would make easier and faster the navigation through Windows 8.

 

 

 

Hope you find this information useful misja.

 

 

Kind regards,

Paulina
Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logitech

Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.

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sahaight
Posts: 6
Registered: ‎10-28-2012

Re: Windows 8 Scrolling Problems


sahaight wrote:

That didn't help.There are still wild swings in the zoom level with even the slightest adjustment of the scroll wheel whether in smooth scrolling or ratchet mode.

 

Also, that doesn't address the problem with trying to scroll a screen at a time in ratchet mode which is my preferred method of working. It still jumps from the very top to the very bottom of the page regardless of how long the page is.

 

EDIT - Changes with ver 5.50.98 driver (6.51.8 Control Center)

 

  1. Screen Scrolling - Smooth Scrolling Disabled: Slight improvement - with Page at a time scrolling it will now scroll 1 page (instead of going all the way to the bottom.) However, regardless of whether it's Page at a time or 1,3, or 6 lines at a time it will only scroll after 2 clicks if I do the 2 clicks fast enough. This isn't consistent though. There is also a lag between  the 2 scroll wheel clicks on the mouse and the screen actually scrolling. If I use the Up/Dn or PgUp/PgDn keys it's instant. If I just move the scroll wheel 1 click at a time slowly it will scroll every 3-4 clicks or so.

    With smooth scrolling turned on in the control panel it still does the jump from the very top of the page to the very bottom with the slightest motion - whether the wheel is in rachet or smooth mode. The 1, 3, or 6 lines at a time works as it should

  2. Control-Wheel Spin Zoom - No improvement - still changes zoom level greatly with small changes in the wheel movement whether in Smooth Scroll (in control panel) or not and whether the scroll wheel is in smooth or ratchet mode.

Setpoint 6.50 behaves exactly the same.

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Idolon
Posts: 9
Registered: ‎06-23-2010

Re: Windows 8 Scrolling Problems

I have strange scrolling problems using Setpoint 6.51 as well. I am using a M705 Marathon Mouse and I have smooth scrolling disabled and scrolling size set to 3 lines.

 

In IE10 and Chrome, scrolling is very erratic. Sometimes one rotation of the mouse wheel will do nothing. Other times it will scroll the proper amount. Occasionally it will jump about a page.

 

In Opera (this problem persists from the 6.3x versions of Setpoint) if I unplug my mouse and plug it back in, Opera scrolls different amounts in either direction, and it scrolls less than normal on the first rotation in any direction. If I use Opera's JavaScript console to print out mousewheel events, I get this normally:

 

scroll up: wheel delta = 120

scroll up again: wheel delta = 120

scroll down: wheel  delta = -120

scroll down again: wheel delta = -120

 

After unplugging my mouse and plugging it back in:

 

scroll up: wheel delta = 40

scroll up again: wheel delta = 120

scroll down: wheel delta = -80

scroll down again: wheel delta = -200

 

This also seems to occur without SetPoint installed, so it may be an issue with Opera itself. Other than this, scrolling in Opera is not nearly as erratic as it is in Chrome or IE.