04-01-2011 01:37 PM
Hi I have a wireless mouse and all of a sudden it has stopped working.
The computer still says the mouse receiver is recognized and the mouse still turns on. The batteries are brand new.
04-01-2011 04:52 PM
Have you tried moving the receiver to a different USB port and powering the mouse off then on ? If that does not work please provide the model of your mouse.
04-04-2011 11:33 AM
This mouse can be connected via USB (flat) or using the PS/2 adaptor , if you are using the PS/2 adaptor , power off the pc and remove the adaptor reconnect the receiver via the usb only . When the pc is powered up again press and release the button on the receiver and quickly power the mouse on . The mouse should be now working , if not , call the support number for your region .
Best of Luck