Mice and Pointing Devices

[BeBiMa]

First: the plugin is functioning with my Mouse-Keyboard combo connected to my desktop.

But: since some days my M505 mouse isn't detected at my notebook anymore.

Also the mouse isn't listed on the site.

Environment: Firefox 10.0.2, Vista, German

Isn't this mouse supported in Germany anymore?

How can I be sure that the Unifying Software finds a possible FW-Update?

[Cintech]

Hello BeBiMa,

Please see the following posts: http://forums.logitech.com/t5/Share-Your-Thoughts/logitech-device-detection-plugin-for-Firefox-9-0-1...

Best Regards,

[BeBiMa]

That is not my problem!

LDD is working. I checked with my other mouse from my desktop keyboard/mouse combo.

If I use the my native support site ( German, Germany ), there no support for the M505 anymore!

Changing to the US site gives the expected results.

I did not check all sites, but with other countrys ( Switzerland, Austria, UK etc. ) the situation is similar.

Therefore once again my question: Does Logitech not support anymore devices sold today?

BTW: The software isn't bundled with the mouse, therefore the user should find support on his native site.

[Cintech]

Hello BeBiMa,

I apologize for misunderstanding your issue. The model number for the M505 shows up as the M525 on the support section of the Logitech German web site. Before I can report this as an error on the web site,  please provide the M/N and P/N from the tag located inside the battery compartment of your mouse. To answer your question,  yes Logitech does support the devices sold. I have provided a link to SetPoint from the German web site. http://www.logitech.com/de-de/428/9226?section=downloads&bit=&osid=13

Best Regards,

[BeBiMa]

My M/N and P/N are known. I first tried to contact support by mail.

But this gave no sufficient result. Therefore the post here.

And it is not my special problem.

It was a general problem on most of your sites!

Searching for "M505" gave a lot of links, but

- LDD can not find the device ( if you are not on US page )

- searching for M-RBY125 only yields V450 and M525

I just checked it. Therefore I'm writing in the past.

Now the situation is ok. ( for M505 )

LDD finds M505

Searching for M-RBY125 yields V450 and M505

Searching for M525 gives  M/N: M-R0027( was s faulty till now ?)

The problem is solved. I don't expect a "thanks" or "apologize", the misunderstandings were to much.

As I wrote in the mail conversation, I regard Logitech a company making very good devices, selling them for a attractive price, but you can't expect really support. 

That is my opinion for the moment. It is your turn to change it.