11-04-2007 09:16 AM
11-04-2007 03:07 PM
11-22-2007 06:33 AM
11-22-2007 11:54 PM
I would be glad to assist you on this issue and appreciate if you could provide the following information:
- The exact product model details as seen in FAQ#5105
- The software version you have installed for the product
- Your operating system for the computer
- Any other troubleshooting steps tried prior to this posting
12-06-2007 01:09 PM
Thanks for getting back to me so quickly...I got a little sidetracked and haven't had a chance to respond sooner.
Really not sure about the SW version...the file I have was last updated on 12/17/03.
12-06-2007 01:12 PM
Operating system is WinXP.
Using a Dell Latitude D820.
As for previous troubleshooting...several battery replacements, checked other BT devices were working with this computer, and used the reset buttons a whole lot ;-)
12-07-2007 03:55 AM
08-07-2008 06:34 PM