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Logi Nu
mdld
Posts: 2
Registered: ‎11-04-2007

logitech wireless mouse has stopped working

I'm not sure what happened but my logitack wireless mouse has suddenly stopped working. Changed the batteries and then pushed reset but nothing works.  I can't figure out how to determine what type of mouse it is. On the back it has M/N M-RBB93, PIN 852295-000, PID LZ634AA
 
Can anyone help me with this??
 
thanks
Retired Logitech Employee / Moderator (Inactive)
Mal
Posts: 4,736
Registered: ‎05-23-2006

Re: logitech wireless mouse has stopped working

Hi mdld :smileyhappy:
 
Does the green LED light up when you put the batteries in and have you tried to search the device in your Bluetooth software. And, does your system have a Bluetooth hub
TO
Logi Nu
TO
Posts: 3
Registered: ‎11-22-2007

Re: logitech wireless mouse has stopped working

I have the same problem too (same mouse). My other BT devices work without a problem...at first I thought it was the batteries but I've used new batteries and have the same problem.
Retired Logitech Employee / Moderator (Inactive)
Mal
Posts: 4,736
Registered: ‎05-23-2006

Re: logitech wireless mouse has stopped working

Hi TO :smileyhappy:
 

I would be glad to assist you on this issue and appreciate if you could provide the following information:

  1. The exact product model details as seen in FAQ#5105

  2. The software version you have installed for the product

  3. Your operating system for the computer

  4. Any other troubleshooting steps tried prior to this posting

Logi Nu
mdld
Posts: 2
Registered: ‎11-04-2007

Re: logitech wireless mouse has stopped working

Thanks- but we have it working now.  Couldn't tell you how though  :smileysurprised:- DH called his work IT guy!  Hope you can help the other poster though!! 
Retired Logitech Employee / Moderator (Inactive)
Mal
Posts: 4,736
Registered: ‎05-23-2006

Re: logitech wireless mouse has stopped working

Glad to hear device is working well again :smileyvery-happy:
TO
Logi Nu
TO
Posts: 3
Registered: ‎11-22-2007

Re: logitech wireless mouse has stopped working

Hello,

Thanks for getting back to me so quickly...I got a little sidetracked and haven't had a chance to respond sooner.
M/N: M-RBB93
P/N: 852295-0000
PID: LZ543AA

Really not sure about the SW version...the file I have was last updated on 12/17/03.
TO
Logi Nu
TO
Posts: 3
Registered: ‎11-22-2007

Re: logitech wireless mouse has stopped working

Sorry, forgot a couple of things.

Operating system is WinXP.
Using a Dell Latitude D820.

As for previous troubleshooting...several battery replacements, checked other BT devices were working with this computer, and used the reset buttons a whole lot ;-)
Retired Logitech Employee / Moderator (Inactive)
Mal
Posts: 4,736
Registered: ‎05-23-2006

Re: logitech wireless mouse has stopped working


TO wrote:
Thanks for getting back to me so quickly...I got a little sidetracked and haven't had a chance to respond sooner.
M/N: M-RBB93
P/N: 852295-0000
PID: LZ543AA

Are you able to view the mouse in the Bluetooth software to pair it up?
Logi Nu
yoda911
Posts: 3
Registered: ‎08-07-2008

Re: logitech wireless mouse has stopped working

It looks like I have the same problem on my mouse.  My mouse suddenly stopped working, and the red light at the bottom was blinking.  I replaced the batteries but I can't get it to work again.  The green LED is not turning on and nothing happends when I hit the reset button.