Mice and Pointing Devices

[Naveen_]

Hi,

My Unifying receiver is not being detected by the Unifying S/w.  I get the below message when I try from
Start->Logtech-->Unifying-->Logitech Unifying Software and click next, 'THERE IS NO UNIFYING RECEIVER PLUGGED IN TO YOUR COMPUTER' even though its plugged in.

I tried plugging it in all the USB ports on my system, but same result. The 'Next' option is not available.

I also tried doing the below based on similar posts on the Logitech forums.

1) Clean Boot through msconfig and Selective start up
2) Powered laptop down, removed battery for 10 mins and plugged it back in
3) System Restore to settings on a date when the mouse was actually working to see if windows update caused this.
4) Tried it on another system too but same result.

I am on Win 7 X64 and tried with the latest software from the site.

Request you to please provide assistance/ suggestions.

[Cintech · Accepted solution]

Hello Naveen_,

 Thank you for your clear and detailed post. Since the issue followed the receiver to a different system this would indicate a hardware problem with the receiver . Please contact Logitech Customer Care for your region for details on how the obtain a replacement receiver .

Regards,

[Prplhaz]

Hello,

I am having the same issue with the receiver for the K800 Illuminated keyboard.  I had purchased the corded model first time around.  I could not get it to work past the Windows XP logo screen.Thnking that it was the keyboard or the software that was causing the problems I returned the keyboard and chose to get the wireless since it's the one I truly wanted to begin with.

For about 6 or 7 years I've used a Logitech wireless Access keyboard with a Logitech wireless trackball mouse with only one issue with the mouse.  And that worked itself out in time.  They both work perfectly, and based on that I assumed the wireless K800 would be what would work best with my old Compaq sr1308om set up. 

To my surprise, the wireless was doing the same exact thing as the corded model did.  I have tried everything and nothing has worked.  The Unifying software reacts in the same manner as with Naveen, When the second screen comes up it states that there is no receiver plugged in.  I run the Unifying report each time and each time it comes up different.  Also I can not seem to get the receiver or the keyboard to download correctly through the device manager. Usually it comes up a code 1 or 10 error, depending on how I tried to install it.  So I am honestly stumped.

It sounds like it's my system but I cant pinpoint the exact cause.  Would love to hear that it's something I'm doing wrong as oposed to, the keyboard isn't compatable with my system.  I have no choice but to try to get this one to work.  I was told at the store that I would not be granted another exchange or refund on this one.  

Thank you for your attention to the matter, I'll try anything at this point.

Does anyone know of a collection or compiled list of conflicting programs and/or hardware for the K800?

Thanks again!!

[Cintech]

Hello Prplhaz,

  This is a recent problem that happens when Motioninjoy is installed.  Is your Windows xp updated to SP3 ?  Both error codes 1 and 10 indicate that drivers are not installed or corrupt.

http://www.motioninjoy.com/help/how-uninstall-motioninjoy 

To uninstall Motioninjoy do the following:

1 . Uninstall the Motioninjoy drivers here "control panel -> programs and features"

2.  Go to device manager and delete all Motioninjoy devices uninstall the devices in the Tab "Human Interface Devices" that  say "MotioninJoy" (remove the controller)

3. Type "regedit" in the search bar and open it. Here you have to search for "DS3" using "Ctrl+F" and delete the DS3.exe

4. Unplug your receiver Reboot 

5. Plug your receiver in.

Your description also indicates that the keyboard works before Windows has loaded.  Do you have any other software or service installed that may control keyboards or mice ?

Regards,

[Secret22]

So if the keyboards work before the computer starts then whats the next step.  I've tried everything myself and I'm guessing I may have to disable the mouse and keyboard.  Can someone help please???

[Tiggerik]

I have recently purchase a Win 7 computer.  The Unifying receiver worked fine on my older computer; but on the Win 7 machine the UR is not recognized no matter what I do.  Is there a fix for this?

Thanks,

Rick

[r6robetro]

Hello,

I have had similar problems where the receiver is not being installed correctly and therefore I cannot get the MX Anywhere mouse to function.

However, I did as suggested and tested the USB receiver accross two systems, and on one system it works (desktop) and the intended system it does not work (laptop). The systems are listed as below:

Desktop: Windows 7 Ultimate SP1 (x86) - dell optiplex

Laptop: Windows 7 Ultimate SP1 (x64) - HP Pavillion dv7

Whichever USB port I plug it into it fails, and I cannot locate a driver that will work on my system despite having installed SetPoint 6.32.7 which I downloaded tonight.

When installing, it first searches Windows Updates, then pre-configured driver folders. It is not installing as it fails to find the relevant drivers.

Please can you help me troubleshoot the laptop?