08-01-2006 06:18 AM
Solved! Go to Solution.
09-08-2006 02:22 AM
04-03-2007 02:35 AM
03-03-2009 07:08 PM
I realize that this is way after the fact, but this is a hardcore failure on the part of tech support.
Posting a reply 7 months later saying the issue is resolved is neither helpful nor accurate.
The biggest issue is that this problem is not resolved.
The user has discovered a workaround.
A workaround is not a solution.
I have similar problems with my Logitech USB headset and have been more than aggrevated.
I have yet to figure out if the problem lies with the headset or the way Windows handles USB microphones.
If Logitech never discovered this problem during development, it's a failure on the part of the testing group.
If there is no solution in place despite complaints from 2 years ago, it's a failure of the field support group.
It's annoying. Annoyance is bad. Repeat annoyances means non-repeat customers.
03-04-2009 09:40 AM
I agree with you about the reply by Mona, but that practice has been stopped. It does bring up the question as to why you would post to a thread almost a year old.
Did you try the steps in the sticky post at the top of this forum?
The Operating systems have had updates to resolve many USB issues. Have you applied all the updates?
Posting in a microphone thread about a headset, and not telling us what the problem you are having is not making helping you very easy.
03-18-2009 09:10 AM
After a long search i discovered what causes these problems on my computers.
I have one AMD desktop and one INTEL notebook and on both comptuters the AK 5370 went searching for drivers.
The computers have both Windows XP and SP3.
The solution: After installing SP3 the following file is changed; System32/inf/wdma_usb.inf becomes wdma_usb.bak.
Change it back to inf and you have a perfect working AK5370.
03-18-2009 10:25 AM