Reply
liz
Logi Nu
liz
Posts: 1
Registered: ‎08-01-2006
Accepted Solution

Logitech USB mic not working

Any headway on the solutio of this headset/mic problem. I am having exactly the same problem as others. The mic worked for the first week, then crashed. My SKYPE programme crashed as well. I first thought that there was a malfunction with my headset/mic, and so drove 60 km to the outlet to get another one, but alas this one does not work either. I am using the headset on an older model Mac iBook (first model with Firewire) so I thought that this was my problem. But obviously not. Wish I had read this forum before purchasing the headset. Cost 50 euros.
Logi Browser
trechan
Posts: 8
Registered: ‎09-08-2006

Re: Logitech USB mic not working

i'm am sorry to hear that
I have the exact same problem
I wonder if logitech is helping us
or letting more people suffer so
they could get more money so they can
do a catch 22..
Logi Browser
trechan
Posts: 8
Registered: ‎09-08-2006

Re: Logitech USB mic not working

i figured it out
i think you should try this too
restart your computer then change the usb connection into a different usb port
:smileyhappy:
Retired Logitech Employee / Moderator (Inactive)
Mona
Posts: 7,693
Registered: ‎05-24-2006

Re: Logitech USB mic not working



trechan wrote:
i figured it out
i think you should try this too
restart your computer then change the usb connection into a different usb port
:smileyhappy:

Great to hear that your issue has been resolved.
Logi Nu
EngineerToast
Posts: 1
Registered: ‎03-03-2009

Re: Logitech USB mic not working

I realize that this is way after the fact, but this is a hardcore failure on the part of tech support.

Posting a reply 7 months later saying the issue is resolved is neither helpful nor accurate.

The biggest issue is that this problem is not resolved.

The user has discovered a workaround.

A workaround is not a solution.

I have similar problems with my Logitech USB headset and have been more than aggrevated.

I have yet to figure out if the problem lies with the headset or the way Windows handles USB microphones.

If Logitech never discovered this problem during development, it's a failure on the part of the testing group.

If there is no solution in place despite complaints from 2 years ago, it's a failure of the field support group.

 

It's annoying.  Annoyance is bad.  Repeat annoyances means non-repeat customers. 

Retired Logitech Employee / Moderator (Inactive)
Mike_M
Posts: 5,162
Registered: ‎03-29-2007

Re: Logitech USB mic not working

Hi Eng,

I agree with you about the reply by Mona, but that practice has been stopped. It does bring up the question as to why you would post to a thread almost a year old.

Did you try the steps in the sticky post at the top of this forum?

The Operating systems have had updates to resolve many USB issues. Have you applied all the updates?

Posting in a microphone thread about a headset, and not telling us what the problem you are having is not making helping you very easy.

 

 

 

Thank you for your post.

Logitech Customer Support for further assistance.
You can also Email Us


Regards,
Mike
Logi Nu
Shmack
Posts: 3
Registered: ‎03-12-2009

Re: Logitech USB mic not working

where can we find these updates?
Logi Nu
nicolien
Posts: 1
Registered: ‎03-18-2009

Re: Logitech USB mic not working

After a long search i discovered what causes these problems on my computers.

I have one AMD desktop and one INTEL notebook and on both comptuters the AK 5370 went searching for drivers.

The computers  have both Windows XP and SP3.

The solution: After installing SP3 the following file is changed; System32/inf/wdma_usb.inf becomes wdma_usb.bak.

Change it back to inf and you have a perfect working AK5370.

 

 

 

Nico M.. 

Retired Logitech Employee / Moderator (Inactive)
Mike_M
Posts: 5,162
Registered: ‎03-29-2007

Re: Logitech USB mic not working

Thank you nic for the great post. I made a sticky of it at the top of this forum.

Thanks again!.

 

Thank you for your post.

Logitech Customer Support for further assistance.
You can also Email Us


Regards,
Mike
Logi Nu
Shmack
Posts: 3
Registered: ‎03-12-2009

Re: Logitech USB mic not working

what would this mean in english, for people who arent computer experts