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afrojoedomingo
Posts: 2
Registered: ‎09-12-2013

Harmony 300 not recognized via USB

Harmony 300

Since getting a different PC with Windows XP SP3 I can not get the pc nor the harmony software to recognize the remote when I plug it up via USB.  The Sync button stays yellow.  I've tried different browsers, cords and ports.  I've replaced the batteries.

 

I see there were many, many customers reporting this over the last few years.  Did it ever get resolved?

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daleLogi
Posts: 5,918
Registered: ‎01-06-2010

Re: Harmony 300 not recognized via USB

Hello afrojoedomingo,

 

There are some additional suggestions that you can try on this article: Answer ID: 12581. If your Harmony 300 remote is still not detected after following the suggestions, the next best option is to call Harmony Support for further assistance.

 

 

daleLogi

Support Specialist

 

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afrojoedomingo
Posts: 2
Registered: ‎09-12-2013

Re: Harmony 300 not recognized via USB

The fourth cord I tried worked.  The difference was that this cord plugged in easily while the previous ones seemed a bit tight.  They all fit, but only the one that plugged in easily worked.  All the cords look exactly the same.  Weird.