MyHarmony.com

[swdc]

For unknown reasons my 700 remote is refusing to sync via myharmony.com.  It checks the account settings, then pops up a message that it can't sync with my remote.  No further information is provided.  Using different USB ports makes no difference.

[Veggie]

Can't get my brand new replacement 650 to sync either. Maybe there is a problem with the server?

[CatLogitech]

Hello,

Have you tried putting your remote in safe mode and see if this made a difference?

Also try clearing the Sliverlight Cache and if using Firefox clear the browser cache and make sure your cookies are enabled.

[stephaniej]

I've put it into safe mode, and cleared my silverlight and Firefox Cache.  My 650 won't sync either. .  I've also removed icons as posted by another thread.  Any other suggestions?  I've emailed support on the 18th of September and still have not received a response

[hwoodwritr]

Same problem as above--usually puts up an error msg, but twice has locked up and had to be stopped with the Task manager.

[swdc]

I put my remote into safe mode, cleared the Silverlight Cache and the Firefox cache.  It still doesn't work -- the website gathers my account settings, then as soon as it says "syncing" I get a pop-up message that it can't sync.

Any other ideas?  Since it isn't just me, this seems to be an issue on the MyHarmony website...

[TommeeHawk]

Im having the same problem, and nothing fixes it. All tech support offers is tear down my setup. This has been working with my current setup just fine for a month or so. Why doesn't a software re-install work? Please patch this quick Logitech. I own MANY of your products, please don't give me reason not to trust.

[TommeeHawk]

Can you please outline how this is done exactly? Or maybe a link that could?

[Payvay]

Same problem with my brand new 650

[TommeeHawk]

I found the fix my brothers!!

http://forums.logitech.com/t5/Harmony-Remotes/Can-t-sync-device-if-added-icon-to-favourite-channel/t...

Turns out using the graphics for favorite channels keeps it from syncing. I just got mine to sync by removing the graphics for favorite channels.

Give me Kudos!