MyHarmony.com

[MikeMonger]

...as opposed to this stonewalling BS you're trying to pull.

The fact is that if the application works once or twice, then fails IN THE MIDDLE of the third attempt, the issue is on YOUR side, not ours.

Because I don't know about anybody else, but I haven't done any fundamental PC changes in the 5 minutes between synch 2 and attempt 3.

Just glancing at the internet shows that LOTS of people are getting this "SERVER ERROR" message.  It also shows that instead of actually ADDRESSING the issue, you just blow a lot of smoke up people's butts with platitudes.

Tell me, if I need to update Silverlight, why was I able to actually get the remote synched twice with the current version?

If I need to disable my firewall and antivirus, why was I able to actually get the remost synched twice while both were enabled?

If my cache were the issue, why was I able to get the remote synched twice BEFORE clearing it, and can't even log into the app with it cleared?

CHECK YOUR SERVERS.  Because the only thing your answers tell me is that you aren't bothering to actually WORK ON THE PROBLEM, and that I need to exchange this POS for a functioning product.

[Candew]

Agreed.

Server error is just that, server error.

Get your act together Logitech!

If you design a product around online update and programming, your product is only as good as your back-end.  Which from my perspective is pretty lousy thus far.

First impression: horrid.

I will give this 24 hours, if not resolved, your product is being returned.  Epic failure on your part.

[towboy123 Logi Legend]

The servers are mostly likely overloaded today with everyone trying to install their Remotes and Revues. 

If you have only experianced this today I would keep trying periodocally till you are able to update

If this has happened to you before the Suggestions you mentioned above are the usual troubleshooting steps

[MikeMonger]

Yes, the servers ARE probably overloaded.

Then TELL US THAT.

Don't tell us "clear your cache" and "check your Silverlight".

However, in the several hours that I've been researching this, I've seen people having this issue at all times of the year, so the issue could be anything at all.

Regardless, it's obvious Logitech isn't actually addressing the problem,and that the only thing that'll get this thing working propertly is luck.

[jasonkhonlaw]

Got a new remote for Christmas and can't even use it!!  What a piece of junk!

Why not just let us download some software that doesn't require the internet?!?  Have it check for updates when you run the program.  If the server's not available, big deal, at least I'd still have access to all of the existing devices in the database!

I was halfway through configuring my remote, I added two devices and went to add the third, then SERVER ERROR.  It logged me out and now I can't get back in.

Awesome, just awesome.

[werem00se]

Really?  Thats your response?  Last I read, Logitech was a large enterprise...  Why wouldnt you scale your infrastructure to meet the demand of Christmas morning?  If you are cutting corners at the expense of the customer, how do you expect to fare next year after this experience sours everyone?  Do you know how to do business?  What about transparency?  Why isnt there a message on the myharmony landing page setting everyones expectations like "we apologize for any latency or issues you might experience, but the holiday demand has tacked our backend resources  blah blah blah"? 

Why skirt the issue?  I feel like I have been lied to by someone whom I gave money and business...  Ever heard about customer trust?

Sony hasn't seen a penny from me in 15 years, now logitech is on the verge of pissing me off and alienating me as well...

[cjbennett4]

There's no way this can be a server overload because of Christmas problem. I've seen people complaining about this for months. I am in no way technologically advanced enough to change settings and installations on my computer. You shouldn't have to be to program a damned remote. We should be able to log in and it should WORK. Either that or send us discs for software that we can use, having nothing to do with your website...this is so disappointing.

[werem00se]

I hadn't seen the posts from earlier this year.  This is pathetic.  Had I known, I would never have spent money on Logitech and now I never will again...  I refuse to do business with a company that isn't going to provide what I pay for - a device that works.  As it stands now, I have a brick.

This is the most appalling customer experience I have _ever_ had.

[DaneHarmony · Accepted solution]

Hello all,

Due to a high demand on the MyHarmony.com site, you may have been experiencing a Server Error message when attempting to login or make changes to your remote.

We have created a new topic to let everyone know that the site should now be accessible. 

http://forums.logitech.com/t5/MyHarmony-com/SERVER-ERROR-on-December-25th-2011/td-p/760977

We apologize for any inconvenience,

DaneHarmony

[Assisi]

My Initial response was that this Logitech opportunity to setup my Harmony 300 was a disgrace.  However I changed from my browser from  FF to IE and only 32 bit and I have been easliy able to to set up my remote.