12-25-2011 06:21 PM - edited 12-26-2011 11:09 AM
Due to the high amount of people logging into their MyHarmony.com account to set up or make changes to their remote, we experienced some outages throughout the afternoon. We are actively monitoring to ensure that everyone is able to access the site and get their remotes configured.
If you do experience a Server Error when attempting to log in or Sync your remote, please close all open browser windows, and try again at a later time.
We apologize for the delay caused in getting your remote programmed.
Solved! Go to Solution.
12-26-2011 09:30 AM
Thank you for your response.
It is now Monday December 26 @ 12:27 PM EDT and expereinced another server error.
I was able to program my remote, late last night (as in after midnight).
When your back-end works as expected, the experience is great. When it fails, so does the user experience.
You need to supply stand alone software that is able to program the remote without having to log into your back end, as it is unreliable at best.
Thank you for listening.
12-26-2011 09:43 AM
How long will this continue? I held off setting up yesterday figuring everyone would be programming, but we are 36+ hours into downtime? Are you guys allotting more resources to serve demand, or just waiting until demand subsides from frustration/returns?
12-26-2011 09:49 AM
Been trying since yesterday. What a load of crap. Pay hundreds of dollars for remotes and worthless peices of junk when I cant even set them up. Pull your finger out and sort it out. Poor poor service.
12-26-2011 09:50 AM
Experiencing same server error. Extremely disappointed. Logitech should not sell products it can not support during expected high usage times. Servers should be ready for high traffic. Sales statistics could have easily predicted that the spike in new harmony devices sold but not yet set-up would lead to a heavy flow of traffic after Christmas day. I'm disappointed that those who are paid to think the way I am thinking aren't doing they're job. Frustrated and quickly losing faith in Logitech.