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Retired Logitech Employee / Moderator (Inactive)
DaneHarmony
Posts: 1,205
Registered: ‎10-27-2008
Accepted Solution

SERVER ERROR on December 25th & 26th, 2011

[ Edited ]

Hello all,

 

Due to the high amount of people logging into their MyHarmony.com account to set up or make changes to their remote, we experienced some outages throughout the afternoon.  We are actively monitoring to ensure that everyone is able to access the site and get their remotes configured.

 

If you do experience a Server Error when attempting to log in or Sync your remote, please close all open browser windows, and try again at a later time.

 

We apologize for the delay caused in getting your remote programmed.

Regards,

DaneHarmony 

 

 

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Candew
Posts: 4
Registered: ‎12-25-2011

Re: SERVER ERROR on December 25th, 2011

Thank you for your response.

 

It is now Monday December 26 @ 12:27 PM EDT and expereinced another server error.

 

I was able to program my remote, late last night (as in after midnight).

 

When your back-end works as expected, the experience is great.  When it fails, so does the user experience.

 

You need to supply stand alone software that is able to program the remote without having to log into your back end, as it is unreliable at best.

 

Thank you for listening.

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pdengler
Posts: 1
Registered: ‎12-26-2011

Re: SERVER ERROR on December 25th, 2011

+1

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biffbulkie
Posts: 2
Registered: ‎12-26-2011

Re: SERVER ERROR on December 25th, 2011

This is still ongoing. Really annoyed.
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arm85
Posts: 2
Registered: ‎12-26-2011

Re: SERVER ERROR on December 25th, 2011

How long will this continue?  I held off setting up yesterday figuring everyone would be programming, but we are 36+ hours into downtime?  Are you guys allotting more resources to serve demand, or just waiting until demand subsides from frustration/returns?

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Doin
Posts: 1
Registered: ‎12-26-2011

Re: SERVER ERROR on December 25th, 2011

I agree with needing stand alone software. 

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John_C_Brown
Posts: 4
Registered: ‎12-26-2011

Re: SERVER ERROR on December 25th, 2011

+1

 

Very frustrating having something that cannot be used when it is convenient for me.

 

Is Logitech going to pay compensation for my wasted time?

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getaround
Posts: 6
Registered: ‎12-26-2011

Re: SERVER ERROR on December 25th, 2011

Been trying since yesterday. What a load of crap. Pay hundreds of dollars for remotes and worthless peices of junk when I cant even set them up. Pull your finger out and sort it out. Poor poor service.

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mleczkoj
Posts: 1
Registered: ‎12-26-2011

Re: SERVER ERROR on December 25th, 2011

Experiencing same server error. Extremely disappointed. Logitech should not sell products it can not support during expected high usage times. Servers should be ready for high traffic. Sales statistics could have easily predicted that the spike in new harmony devices sold but not yet set-up would lead to a heavy flow of traffic after Christmas day. I'm disappointed that those who are paid to think the way I am thinking aren't doing they're job. Frustrated and quickly losing faith in Logitech.

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getaround
Posts: 6
Registered: ‎12-26-2011

Re: SERVER ERROR on December 25th, 2011

Pathetic.