MyHarmony.com

[Gabzor]

Hello, I wanted to change my harmony 300i settings yesterday. I managed to change it twice, but then I have been disconnected from the server.
Since then, if I try to login, it tells me there is some server error.

Any news about this problem ?

[Scottybakes]

I am also having the Server error problem and able able to access my account to make changes to my Harmony 300. Have repeatedly tried but have had not luck.

Help and support from Logitech is required.

[CatLogitech]

Hello,

What happens if you two try and make a new account just for testing? Does this one work?

What about removing the last change you put in if you can access your account?

[lafargeotte]

I have been having this error for 2 weeks now, Harmony 700.

If I try to log into my account, I get to this and then it just hangs:

I have also tried to make a new account, and end up at the same screen.

Obviously many have a similar problem, as seen by the posts on the forum.

So what is to be done?

[CatLogitech]

Hello lafargeotte,

Since you have the Harmony 700 have you tried the 7.7 software?

What OS are you using?

What browser are you using?

Have you disabled all firewalls and security software?

Have you tried logging in without having the Harmony remote plugged into the computer?

[lafargeotte]

Hi,

There is no problem using the 7.7.0 software. Unfortunately it will only programme 6 devices and I have 7, hence the need to use the website.

What OS are you using? - Win 7

What browser are you using? - Firefox 9.0.1

Have you disabled all firewalls and security software?  - Yes

Have you tried logging in without having the Harmony remote plugged into the computer? - Yes

Thanks,

Paul.

[CatLogitech]

Hello Paul,

Thank you for the information.

I would like you to try and clear your Silverlight Cache with the directions below.

To clear Silverlight Application cache for myharmony.com

1. Go to www.myharmony.com

2. Login to your account.

3. Right click on the page you should see a Silverlight button show.

4. Click on Silverlight.

5. Select the Application Storage Tab.

6. Select in the Web site list http://www.myhamony.com 

7. Click Delete

8. Make sure Enable application storage is checked.

9.Click OK.

10.Restart the browser and try www.myharmony.com again.

Please also clear your browsing history as well.

Let me know how this goes.

[lafargeotte]

Hi Cat,

There was the problem.

Silverlight application storage was not checked.

All seems fine now, thank you.

Paul.

[CatLogitech]

Hello Paul,

Not a problem. I am glad that we were able to sort out your issue.

[Gabzor · Accepted solution]

Hello,

I have tried everything about clearing Silverlight cache & Firefox history/cache, it didn't work.

So, I made a new account, could access the new account & synchronise my 300i.

But, will it still work after 3 sync (since my first account stopped working after 3 sync).

Thank you.