MySqueezebox.com & Squeezebox Server

[seancarmody]

I recently discovered that there is nothing appearing under My Apps other than App Gallery. As recently as a few days ago, it was working fine, but I have probably upgraded since then.

I am running Logitech Media Server Version: 7.7.1 - r33740 @ Tue Dec 6 03:01:51 PST 2011 on Ubuntu and have noticed the following in my server.log:

[11-12-07 17:47:07.2820] Slim::Networking:queezeNetwork::_error (596) Unable to login to SN: Couldn't resolve IP address for: www.mysqueezebox.com

However, if I try running dig on the machine which is hosting the Media Server I get:

; <<>> DiG 9.7.3 <<>> www.mysqueezebox.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23058
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.mysqueezebox.com. IN A

;; ANSWER SECTION:
www.mysqueezebox.com. 180 IN A 173.208.155.44
www.mysqueezebox.com. 180 IN A 68.169.55.5
www.mysqueezebox.com. 180 IN A 69.89.13.82

;; Query time: 48 msec
;; SERVER: 192.168.63.1#53(192.168.63.1)
;; WHEN: Wed Dec 7 17:55:12 2011
;; MSG SIZE rcvd: 86

Any suggestions? If I browse to www.mysqueezebox.com I can log into my account without any problem.

Sean.

[amuir]

I have the exact same problem. If I find anything out I'll post back. Maybe the servers aren't responding that host the app data?

[squeezeit]

---

seancarmody wrote:

[11-12-07 17:47:07.2820] Slim::Networking::SqueezeNetwork::_error (596) Unable to login to SN: Couldn't resolve IP address for: www.mysqueezebox.com

---

Try stopping then restarting LMS.  For some reason your LMS cannot see MySB.com and that is likely the cause.

[seancarmody]

I just restarted the logitech media server and the problem is persisiting (I also tried restarting the server machine and the router).

Other entries in the logs include:

[11-12-07 21:15:49.1671] Slim::Networking:queezeNetwork:layers::_players_error (317) Unable to get players from SN: Invalid JSON response: {"players":[],"error":"Session cookie required","strings": 

[I've cut the rest of the line...let me know if you want more]

[11-12-07 21:16:03.9424] Slim::Networking:queezeNetwork:tats::_reportStats_error (233) Stats reporting failed: Session cookie required

[garymc]

turn off computer running LMS, then reboot router, let fully start, reboot computer, let fully start, start LMS.

[seancarmody]

Tried it in that sequence, but I am still having the same problem.

[squeezeit]

You've covered the basics with:

-        Reboot LMS itself (stop & restart)

-         Reboot network (turn off computer and router, boot up router completely, then boot up computer, stop & restart LMS, then reboot players

Some additional ideas:

-         Make sure no other programs or services are running that might be attempting to use the same ports that LMS is trying to access (like another media server) 

-         temporarily disable anti virus and firewalls, then reboot LMS

-    verified your MySB.com credentials are entered and are correct on LMS

If the above doesn't resolve your system from blocking MySB.com on LMS I don't know what else to tell you.

Might need to contact support or try a completely new clean install.

The other option is simply to switch your player directly to MySB.com for online streaming usage, bypassing LMSall together.

[seancarmody]

Thanks for the continuing suggestions!

I purged and reinstalled LMS and then the Apps came back. However, then it said that the Plugins had updated and a restart was required and they disappeared again. I randomly began uninstalling plugins I don't use much and now it works. I wasn't very scientific in my approach, so I'm not sure which Plugin was to blame, but I suspect Jazz FM.

[seancarmody · Accepted solution]

With a bit more experimentation, I can confirm it was the Jazz FM Plugin that broke my apps. Beware!

[seancarmody]

Upgraded to the latest nighly release and the problem has returned...but JazzFM is still disabled, so I will have to investigate whether other plugins can cause the same problem. Very frustrating.