MySqueezebox.com & Squeezebox Server

[vhiner]

Anybody else having this issue? I have a Pandora One account running through a blazing fast wifi broadband connection. For the past two days, after 30-90 minutes of payback Pandora will freeze at the end of a song. I have to back out and activate a new station to get things on track again. I've reinstalled the app, reset to factory settings, unplugged my unit, etc. nothing fixes it. I hear other people have experienced something similar with Spotify this weekend. Ideas? Please post if you are or have ever encountered this.

[vhiner]

I've heard the server may be having gateway issues (?)

[vhiner]

This issue is not yet solved.

[smithc]

Yes, I'm having similar issues with both Pandora & Slacker (free accounts), on both a Squeezebox Boom and a Squeezebox Radio.  Both seem to hang at the end of a song every 10-30 minutes or so.  I can't use the skip or pause/play buttons to fix it, I have to temporarily change to another station, then back.  Just now I got an error like "Slacker timed out waiting for data" on my Boom.  It seems like this has been happening for the last week or two.

[CatLogitech]

We have had reports of this with Pandora and a different error with Sirius, but we have not had any reports with Slacker. It is best to remove your account then remove the apps and reinstall them. If that does not work please contact your region's customer care center so that they can look into this more.

1. Go to www.mysqueezebox.com and login

2. Go to My Apps

3. Click on (App name)

4. Remove your (App Name) account (should look like a big red circle with a white line in the middle)

5. Uninstall the App

Now go to your player

1. Go to the home menu

2. Go to App Gallery

3. Go to (App name)

4. Uninstall App (just like installing the App)

5. Reinstall the App and see if it is working as it should.

[vhiner]

Cat, I and several others have done this and it has no effect on the Pandora issue. I can't speak to Slacker. I might add that the sequence you describe is perhaps inadvertently off. If one uninstalls it first from the my squeezebox.com, one cannot uninstall it from the player because it is already uninstalled and will not give you an uninstall option. I have uninstalled and reinstalled the app on the player *and* via the website. I know someone with two touch players and he has done the same, but the freezing problem persists. Please follow up with a tier 2 tech tomorrow. Thanks

[vhiner]

Smithc, Your problems identical to mine and at least two other people I know with Touch's or booms. Please consider calling 877-887-8889. More wheels that squeak, the sooner the oil will come. ;-)

[smithc]

Cat,

Thanks for the suggestion, although from seeing the responses from others who tried this and it didn't solve anything, and because the problem is appearing with two different services/apps (Slacker & Pandora) on two different Squeezebox devices (Boom & Radio), I'm guessing that the problem is more centralized.  I'm not saying I won't try it (if the problem continues--happened again today with Pandora), but I may call tech support first :-)  (who will probably tell me to try the same thing).

...Chuck (computer & network tech support guy off & on since 1984)

[smithc]

I'll give them a call when I get a chance.  It's a little late to call them tonight.  Thanks.

[Safetypro03]

I'm having the same problem with my squeezebox radio and Pandora. Two of my friends are having the same problem with their radios and Pandora. I tried Cat's fix and it did not solve the problem. For all 3 of us, it started around 2/22/2012 after months of having no issues. I'm able to play Pandora premium on my iPhone and PC with no problem. On my squeezebox radio, Pandora freezes repeatedly after some random number of minutes of play. Here's the data.

Squeeze version 7.7.1-r9557

Pandora premium

Fios internet connection (my two friends have Comcast).

We need some help!