MySqueezebox.com & Squeezebox Server

[vhiner]

Call the number I listed above. It's the only way this will get the attention it is due. Believe me, I know from past experience.

[smithc]

Well I called Squeezebox tech support around 6:40pm (California time) and got right through, no waiting. Spoke to a very pleasant guy in Nova Scotia named CJ.  After taking down my description of the issue and going off to investigate a bit, he came back and (paraphrasing) said: "The engineers are aware of the problem and are working on it.  Nothing more to report at this time.  Keep any eye on the forums because any public announcements will be made there."

He apologized that the news wasn't any better than that and I told him that I figure out of the 7 billion people in the world, there are probably 6.99 billion that would be happy to have their biggest problem in life be having to get up occasionally to change the radio station.

[vhiner]

Nice attitude. Thanks for calling. I've been told by Treveor, a tier 2 supervisor that the issue appears to involve a communication issue with Pandora's new server. They needed our feedback according to Trevor, so the calls are not in vain. My touch just went for four hous uninterrupted this evening. fingers crossed. ;-)

[vhiner]

Scratch that. We're back to thirty minutes and then FREEZE. I'm sorry but this **bleep**.

[CatLogitech]

Hello everyone,

This has been reported to our engineers and it looks like this started after Pandora made a change on their end. Unfortunately I do not have a timeline when this will be fixed.

If you are having issues with other Apps please open a support ticket for your region as this is just pertaining to Pandora.

[Trevor_F]

We are currently monitoring this thread for user reports of Pandora and Slacker issues.

We are aware of complaints that Pandora is either Freezing or not playing consistantly, and this is being investigated between our Engineers and Pandora.

Is anyone else having issues with Slacker? What are the symptoms? I'll certainly advise our Engineers if there are further issues.

[vhiner]

Trevor and Cat, Thanks for being on top of this! This is the way the boards should work. FYI, the length of playback seems to vary pretty widely. Last night, one station played all night from 11pm to 9 in the morning without a freeze. Today I logged stretches of 10 minutes, 1 hour, and 2 hours. The interruptions seem to happen more during daylight hours Don't know if this helps, but I thought I'd pass it along.

[gonzopa]

Portland, OR Squeezebox Touch same issue, freezes at the end of the song, also sometimes turns itself off. Starting to regret my purchase, thinking of returning it to Amazon.

[vhiner]

Gonzopa, I feel ypur pain, but Pandora's response to this has been very cavalier. They just said that the Touch was not one of their supported products...which I *still* don't quite understand. They have NO phone support and their email support is lame. I used to be a big Pandora Booster ( I pay for my subscription) but my experience in trying to get them to reach out to Logitech has been disappointing. I suggest emailing Pandora...they should at least try to assist in helping Logitech find a solution since it was *their* server change and lack of communication about it that's causing the problem.

[jebmb]

Same problem.

Squeezebox Touch

version 7.7.1 r9558

It will play for a random amount of time, then stop. I've uploaded a picture of the screen when it is "hung" here:

http://i.imgur.com/IzUHj.jpg

To restart the music, I need to back out to the playlists and reselect a playlist. It will then start playing again (until it stops). It is a fairly recent problem, only starting within the past few weeks.