06-27-2012 10:10 PM - edited 06-28-2012 04:38 PM
08-24-2012 10:57 AM
Here we go again!!! This time the freezes started happening about 2 weeks ago. Pandora plays sometimes for an hour or two before freezing, sometimes more frequent. This is happening on all my Logitech products, squeezebox touch, squeezebox duet and squeezebox radio. As before, if you hold the pause key down for a couple of seconds, Pandora will resume playing. I just wonder why the technical fix cannot seem to stay fixed????
08-24-2012 01:13 PM - edited 08-24-2012 01:14 PM
Eeveryone really needs to create a ticket at 877-887-8889 (I know it's a PITA, but they will continue to assume everything's fine otherwise). Additionally, I suggest posting a review on Amazon for the Squeezebox product you own and warn prospective customers. I've noticed an ever so slight change in approach by logitech customer support since some customers started doing this. At least they've stopped saying "So what do you want *us* to do about it?"
Someone at Logitech encouraged me to contact Pandora to urge them to be more cooperative in solving the problem. I suspect that is B.S. because Pandora is a much better company than Logitech is. I encourage everyone to share your experience far and wide. Maybe Logitech will finally wake up and solve the "no track data" problem or stop advertising that their products work with Pandora and Slacker and MOG. All of these streaming services are now timing out on the Touch. Clearly the problem is Logitech's.
08-25-2012 07:25 AM
I agree that creating tickets is the best way to get their attention. But as another datapoint, I was at a friends house last night (in the US) and we listened to Pandora for hours with no interuption. I asked him if he'd been having any problems (songs stopping, skipping, etc.) and he said no. And he listens several hours a day. He has a single SB radio connected via mysqueezebox.com (i.e., no local computer running LMS). And he has the free pandora, not the premium subscription.
***I don't work for Logitech...I'm just another user***
Location 1: Vortexbox Appliance 6TB (2.2) > LMS 7.7.2 > Transporter, Touch, Boom, Radio w/Battery (all ethernet)
Location 2: VBA 3TB (2.2) > LMS 7.7.2 > Touch > Benchmark DAC I, Boom, Radio w/Battery (all ethernet except Radio)
Office: Win7(64) > LMS 7.7.2 > SqueezePlay
Spares: VBA 4TB, SB3, Touch (3), Radio (3), CONTROLLER
Controllers: iPhone (iPeng), iPad (iPengHD & SqueezePad), CONTROLLER, or SqueezePlay 7.7 on Win7(64) laptop
Files: Ripping (FLAC) - dbpoweramp, Tagging - mp3tag, Spotify
08-25-2012 04:10 PM
Nope, I've never had paid subscriptions to Slacker or Pandora and it's happened to me using both services lately (once with Pandora, multiple times with Slacker, but partly that is because I prefer Slacker and try to spend a lot more time listening to it--when it will cooperate).
Time to open a ticket again....
08-25-2012 04:29 PM - edited 08-25-2012 04:56 PM
Looks like it's just us squeaky wheels again!
There are two more additional threads going on this now that they closed the infamous 23-page rant we had going before. I encourage everyone to post about this on Amazon as well.
In 18 months, Logitech has been unable to provide a consistently reliable music streaming platform. It reminds me of a VW I used to own...great when it worked but too much of a PITA over the long haul. I wish there were a device with equal sound quality out there to replace it.
09-02-2012 11:16 AM
Hi! Looks like we're back again. Same as you guys and same issue as before. Pandora and Slacker maybe good for half an hour. Sometimes one or two tracks. I won't repeat the list of issues. Just letting everyone (and Logitech) know you're not the only ones. See how long this goes, this time.