10-21-2009 07:30 AM
Hi, is it possible to just order the G25 Pedals? I am having a pretty serious problem with my pedal set. The throttle and brake go on and off at random. In the middle of a corner where I don't even touch the brakes my car just locks up and comes to a halt.
When calibrating the brake and throttle bars are solid colors sometimes when I'm not even on the pedals.
So, is it possible to buy a new set of pedals?
12-19-2009 12:46 PM - edited 12-19-2009 12:56 PM
So many posts and only one reply, are we wasting our time here.
My G25 is about 7 months old and is starting to play up and we all know that it is a very modable piece of equipment. Just about every serious gamer has opened, changed or had a look inside the G25 so warranty is non-existent. We know it and Logitech knows it. And if you are a serious gamer who wants to part with a piece of his setup. The G27 has made it to our shores and surely you Logitech want us to upgrade and when the G29 comes out repeat the same process, as loyal customers we are.
What we are asking, Logitech, please sell us bits and pieces of a very likable product, the G25, so that we can carry on with something we love (racing), with a product that we love and promote. Products are sold by reviews and bad reviews are taken seriously and with so many other steerings out there people can easily be persuaded to buy another brand.
Part I am interested in is the plastic foot rest, but the calibration of the pedals shows a flicker on all three pedals so they might need something soon. My wheel paddles are also starting to skip gears upwards which is another concern. Going from qualifcation to race my FFB sometimes disappear.
These are concerns we have and we would like to know that if something fails that we can replace it.
01-14-2010 12:07 AM
Not good news for me. I just broke mine in the same exact way. I was going to call a product service rep' in the morning, but it sounds like that would be a big waste of time. I wouldn't mind if Logitech would just sell me a complete new wheel, instead of the plastic hub surrounding the wheel bearing as the other two components work fine. Well, that's what we get for spending $300 on plastic. If I can't get this rectified through the service rep, I'll never buy Logitech again!
01-14-2010 05:31 PM
Guy's you really do not need the brackets to hold it in place. If you would just turn it over their are screw hole there just take it to Lowe's or to a Hardware store an find the correct bolts to fit it. Then put the bolts in the wheel set it on your desk top where you want the wheel to set it mark around the head of the bolt and drill them out an use them instead it actually will make it more stable as wheel. Now for the other comments you are right Logitech should sell parts for their product but they want due to the fact their out to make money and we all know thats all they think about your concerns and feelings doesn't matter to them at all. But like the rest of you they think we will keep buying this crap from them each time a new an better product comes out well all I have to say is this (If you people at Logitech think just because you came out with a new product I will buy it if a part breaks down on my wheel you have another thing coming you sell parts for the MOMO wheel or did then you should continue doing it for the G25 as well or take a chance of loosing a lot of consumers cause I will gladly pay more for a Thompson wheel that will last and get spare parts for when I need them before I will buy another Logitech product from you people. It is apparent you now care more for the money than you do for the product you sell or the people you sell too. So if you don't stand behind your product why should we use your cheap product.
01-17-2010 12:39 AM
Called "Customer Service Rep" Friday morning. As suspected it didn't go well. I asked it I could send my G25, off warranty, back for repair. The rep said "Unfortunately we can't repair the G25." I asked if they might want it back so R&D could take a look at it and maybe improve the design...same answer, "Unfortunately sir if you do that it will end up in the warehouse and be scrapped." Lastly I asked if they could help me contact the parts manufacturer and...you guessed it, "Unfortunately I can't do that sir." I said, "Unfortunately I will no longer be a LOGITECH customer and continue to support a company that doesn't support it's customers!" End of story! So what do I do now, for a good wheel?
03-18-2010 06:27 AM
I just had the same response from them. I'm not sure if we're talking to robots or real people when we email them for help. I told them the wheel was broken and the support bot suggested to re-install the driver software (for my PS3).
A piece of plastic inside the wheel popped loudly a couple nights ago. Now the wheel just slowly turns clockwise or counterclockwise until I stop it with my hands. Clearly something inside broke.
Does anyone know of a third party who can do simple repairs? I don't think I need replacement parts but just some superglue.