PC Gaming

[khohn2727]

I got my G27 today, and when I plug it into a USB port, the pedals and shifter works, but the wheel is dead. Then when I plug in into another, the wheel works but everything else is dead. It is a brand new wheel, and I'm on Windows XP. Help would be appreciated!

[francotopa]

Hello. I'm from Argentina. 

I bought my G27 Wheel 2/3 months ago, and it worked perfectly, until, like someone said, some random day i turned on my pc and it didnt calibrate as usual and the led kept flashing. Then, the steering wheel never worked again. The shifter and the pedals do work perfectly... but, again, the wheel doesnt, so its completely useless. 

I tried everything. I restarted my pc, plugged and unplugged everything in every order, changed the usb port, resintaled the software, i tried on another PC, and it still aint working.

I already sent 5 emails to Logitech Support, and even it kept saying i would get a response within 48hs, nobody has contacted to me yet.

Please, could someone help me? Who or how should i contact to get my wheel fixed or replaced? It havent been working for like 20 days now (the day i sent the first question to logitech support). 

I have all the 5 reference numbers of the questions i did, of course. 

Thank you very much for the time, please, somebody help me  

[francotopa]

Please,  is there a fix for the problem, or theres any solution available?

Im really sad, i cant compete online on the racing league i was. I really need to get this fixed. 

The description of my problem is exactly the same as the one from who made the first post of this topic, im having his exactly same problem. 

I did what CharlesB said too, but it didnt work for me. 

(According to the statistics of our contacts, literally 99% of the time, these problems can be resolved by unplugging the wheel from the console/PC, unplugging the AC adapter from the bottom of the wheel, unplugging the AC adapter from the wall, letting it sit for 30 seconds, plug the wheel back into the AC adapter, plug the AC adapter into a different (but known/working) wall socket, and then replugging the wheel into your computer/console.)

I repeat, i sent 4 emails to the Logitech Support, and nobody contacted to me yet. I sent another one, again, yesterday, while i was writing here. I know its only been 24 of the 48hs, but im kind of hopeless of that right now. 

I never had any problem with any Logitech product, this is the first time, and im really sad because it seems like i wasted the money even if its supposed to have warranty, since i cant contact anybody.

Again, thank you very much for your time.

And just so you know, im from Argentina. My english is very bad, im writing in the best way i can, i dont want to sound bad or agressive at all, if i did, i apologise for that. 

[onsite]

SOLUTION: http://www.youtube.com/watch?v=o9p7gU0F8C0 

[Taylarie]

From our getting started FAQ:



Q. Another forum user posted a workaround/hack/tweak that enables older products to work with a non-supported operating system. Should I give this a try?


A. Logitech does not endorse or approve non-Logitech posted workarounds, and that Logitech does not advise trying said workarounds. Although a workaround may work with a limited number of system configurations, it may not work for all users and may cause instability or other technical issues.
Using any non-Logitech workaround or hack is at the individual user's own risk. Please see the “Disclaimers” section in the Terms of Use document for more information.



Please note that for the purposes of this discussion (and of this forum in general), non-supported means that if you install a driver on non-supported operating systems, Logitech will not be able to assist you in the event that your system becomes unstable or non-functional.

[forkie]

I have had the same issure with the wheel not alligning/not working.
(PLEASE, READ THE ENTIRE POST BEFORE DOING ANYTHING)
I tried out a few things. First i tried replacing the power-supply, since i heard that might work ( it didn't i my case).

I then heard about a problem that many people seem to have with, both the G25 and the G27. The problem is with the rotation-sensor inside the wheel itself.

To try and se if this is your problem,  you will need to take the wheel apart. There's a good guide on this website:

http://www.jlvrh.de/G27_UK.htm

One of the motors has a black cover on the back of it, and if you take it off (it might be a bit tricky) you will see this:

The screw that the arrow is pointing at has a tendency to get a bit loose over time. If that is the case, tighten it.

But don't put the wheel back together yet!
The black wheel you see in the picture (the thing the other arrow is pointing at) might have some issues as well.

If the wheel (actually called an 'optical encoder wheel') is not cracked or damaged in any way, then tightening the screw might have fixed your issue, and you may put your wheel back together

The problem with mine was that it was cracked, from the center of it, to the edge, in 3 different places.

I've heard this happen to many others as well, and this might be what's wrong with yours (if it's cracked, then that is definitely  the issue).

Just then, i realized that i would need a replacement part. Luckily i stumbled upon this:

http://cmlaserservice.com/page_g25_g27_optical_encoder_wheel.html

This is the only place in the world where you can order this.

This works on both the G25 and the G27, since they have the exact same rotation-sensor.

And the great thing is that this encoder wheel, unlike the plastic one that's on the g27/g25 when you buy it, is that this one is made from solid brass, and it will not crack like the plastic one.

Here is a good guide on how to replace the optical encoder wheel (i didn't make these):
Part 1

Part 2

I've heard this work for others, and i have just ordered the brass encoder wheel myself.

Hope this guide helped/will help some of you G25/G27 owners out there.