12-25-2009 06:15 AM
Does anyone have any news regarding this problem?
Anyone had its wheel fixed or replaced by Logitech?
I`d like to report that I tested my wheel in a PS2 system with Gran Turismo 4 and it presented the same problem.
Now it`s both on PC and PS2 system.
Waiting Logitech`s help on this.
Thanks and Merry Christmas.
01-08-2010 10:49 AM
01-08-2010 05:15 PM
Thank you for your reply.
If you have access to Customer Support Questions database, please, take a look at this -- Reference # 091228-004812 -- and maybe you can help me.
If you don`t have, please let me know and I`ll tell you all details about that.
Alessandre W. da Silva
G27 Racing Wheel owner
01-08-2010 06:15 PM
I think I know what happened.... did you access the "Email Us" page directly from here? You might have sent an email to the US/Canada support team, instead of latin america. That's probably led to some confusion over your address. Let me escalate this up
01-08-2010 06:29 PM
Thank you very much for the quick reply.
I don`t know if this is really the problem, since I had replies from US/Canada Customer Support Team.
It`s just the UPS ERL missing to close the loop.
Please, check and advise.
01-14-2010 01:49 PM
How are you?
I`ve just sent you a PM about this case. I believe you`ve already received that.
I kindly ask you to help me with this problem.
I`m pretty sure you guys can help me. The item is almost finished and I need to receive, at least, an updated regarding this situation.
There is a solution in place already.
Let`s wrap this up!
Please, check what is going on and send me a PM (or give a reply to this post).
01-16-2010 10:45 AM
I'll post this again here. I'm having the exact same issue. The wheel slowly loses calibration and the only way to fix it is to unplug the usb cable and replug it back in. This has to be done after a couple of laps. I've tried using DX Tweak and the clear calibration tool but to no avail.
I'm almost certain this is a hardware problem and not software, so you guys at Logitech might start to see a lot more of these issues. After searching round the net it seems you either get lucky with a good wheel or you'll notice this problem in the first few days. One guy finally got a good wheel on his 3rd replacement. Another was able to fix this issue by tightening something inside the wheel, but I'm not going to void the warrenty by doing that.
Mine is in it's box waiting to be returned. I've ordered a Fanatec which is disapointing because I loved the G25.
01-16-2010 02:01 PM
I'm facing just the same problem, the wheel is loosing it's calbiration just after 1 (one) single full turn to the right or left.
I've tried to reinstall the driver, no sucess, tried to start the pc w/o the G27 connected-no success.
fyi: I'm using win7 x64