PC Gaming

[Dimebag**]

Something tells me that if a new system wide firmware to fix the reversal bug on all axes is planned at all, it will probably find it's way into the new lgs software release. Considering the radio silence we are experiencing. Also keep in mind that the "powers that be" take alot of convincing as they think they know better than both the general public (who probably know the controllers behaviour better than anyone else, as we test them potentially tens of times a week constantly), and the logitech employees who just want to see the system perform to it's optimal level. It's like the government, lots of meetings, shows of hands, and grumbling over bottom lines. It's a wonder we even saw a fix for reversal bug in the stick, it's quite apparrent to me that this company is top heavy, and lucky it is a popular company or it would never turn a profit.

[MasterTec]

Yeah we won't hear a SINGLE WORD from them until they have a fix for all of the axes ready for release (or pre-release)... that's really all there is to it.

If they never develop a fix for the analog axes, then we will simply never hear about it again!  They've proven this to be the case many times already.

On one hand, I can't blame them after reading some of the verbal threats and abuse they've endured the last couple of years.. but on the other hand, they could simply be professional by deleting those posts and moving on, this IS their message board after all.

Personally, I'd much rather hear that they will never fix the issue rather than to be left in the dark for several more months.  At least then I could maybe write a custom firmware for it, or make permanent hardware adjustments.

All I know is this.  As soon as my warranty is up in a couple of months I'm re-wiring my throttle and pedals together as separate controller.  This will eliminate the reversal bug in all axes, except the stick trim axes and the stick's top 'mini stick'.  The only drawback is it will limit programming options for the throttle functions, but c'est la vie.

I will also add that there is little chance of me ever purchasing another Logitech product ever again, and with every day that goes by that we are left in the dark that chance continues to decrease.

The sad thing is that if Logitech had simply stepped up to the plate and redeem themselves by admitting that there was a problem and providing a solution, this could easily be the best stick every made!  Instead they leave us in the dark for several months at a time, and when we finally DO get some news, a large portion of it involves finger pointing... The "powers-that-be" seem to get blamed for everything that doesn't happen.  Pehaps the "powers-that-be" should take the time to talk to us directly and actually earn their salaries for a change.

It's not that I am not grateful for the most recent reversal bug fix on the hall axes... On the contrary I'm tickled pink to see such a dramatic increase in the stick's precision, but that enthusiasm is cut short when a slight rudder adjustment results in the plane jumping way too far one way or another.... or when it takes me 15 seconds to get the correct throttle setting because it jumps so much when the axis is reversed.

I simply don't understand why fixing this is such an issue.  I mean, the engineers had a firmware adjustment for the HE axes tweaked and available in a matter of days... fixing the POT axes seems like it would be much easier considering there is no FF forces in play.  I understand the whole 'pot flicker' issues and all that, but there is a much simpler way to address that than the way the stick behaves as it is.

If a $15 stick doesn't have reversal bug (or hysteresis) issues, I don't understand why a $300 stick should.

[lfishe]

My answer to Logitech is:  Screw me once shame on you.  Screw me twice shame on me.  Obviously Logitech will not have another chance with me.  This is my first and last Logitech purchase.

Lynn

[mustang137]

I really wish someone from Logitech would respond!! It's getiing very frustrating to say to say the least.

[Salissav]

I agree that if they are not going to support any more the g940, then at least they should propose a hardware solution (an adaptor let’s say that converts the connections of the throttle and pedals to USB standard so they could work separately, as MasterTec did). I’ m really willing to pay an extra amount of money to see my g940 working fine.

[MasterTec]

You see that's the thing though.  They *DO* still support the G940, but the Engineers and the "Powers-That-Be" all claim that this 'reversal bug' is intended to be there on purpose, and don't believe it to be a problem.  In their mind, since there is no problem then there is no need for a fix.

This means that no matter how many of us complain on this forum, they simply don't care.  It's easier for them to bury their heads in the sand and pretend there is nothing wrong.. ok I say easier but really what it comes down to is it is "Less Expensive".  They've already got our money so what do they care?

The problem is that there *IS* something wrong.  If this were a $20 PS3 controller with which was primarily used by 14 year olds playing arcade-style flight games, then this type of joystick behavior would probably not even been noticed.  The problem comes in when Logitech decided they wanted to play with the 'big-boys' and market themselves to the flight simulator enthusiasts.

Simply put, they tried to get cheap on us, and we called them on it and now rather than admitting that "yes they screwed up" they instead kept trying to make excuses hoping that we would just go away.  I guess they are afraid that if they admit that a hardware or software problem exists, then they may be forced to buy back a huge number of sticks and that could be financially devastating on their end.

But they seem to forget something here.  THEY SCREWED UP!  The good news is that they've already proven that the issue resides in the firmware itself so all they have to do is release a fix for the analog pot axes (just like they did for the hall-effect X/Y axes) and they'd have the perfect opportunity to redeem themselves in the community and perhaps even earn a bit of respect (finally) among serious flight sim enthusiasts... you know.. the ones who spend a *LOT* of money on their hobby and demand precision and quality over 'value'.

Also, every minute that this issue goes unresolved is another minute that a Flight Sim Enthusiast is purchasing a Saitek, CH, or TM product instead of a Logitech product.  It simply baffles the mind that they can possibly think that leaving this issue unresolved could possibly be saving them any money?!?

[ericinexile]

Firmware works great.  Stick is nice and precise.  My gunnery in the Camel has improved nicely.  Thanks Logi!  Keep it up.

[Salissav]

I’m flying since 90s (interceptor, Falcon etc in Amiga is anyone remembers). In PC with CFS1-3, IL2 series since 2000 (I like WWII simulators). Always with stick only. I can say that I passed through all the stages of a flight simulator fan.

When I joined a virtual flight squadron (almost two years ago), I decided that a HOTAS solution would be the ideal choice for me (I needed something precise, multifunctional and imitating the real thing at the same time). By that time (1,5 year back) the g940 looked very promising and I went for it, besides the 300 €. The story afterwards goes with me as with everybody else (reversal bug, Logitech support etc).

I was very happy after the 1.42 firmware update, because the stick really improved itself. My aiming is better but a small movement of the rudder or the throttle makes everything looks like before the update.

I suppose that this amount of money, demands the appropriate respect from the operating managers. As MasterTec wrote, a flight simulator enthusiasts will give 300€, not a young gamer. For him a stick with a rudder is enough to show his skills in shooting down enemy airplanes and he will be very happy being best among others like him (as my son does in PS3).

I will agree with MasterTec again, that when somebody that paid 300€ says that something is wrong with the product (and this is not somebody but many people) then probably he is not wrong about that.

 So, I beg the responsible people in Logitech for listening to what we have to say, and react according to our needs and not according to their believes.

After all, we are the customers.

[MikkOwl]

The reversal bug is to an acceptable level on the main stick itself as of this firmware, but there are still 13(!) axes which are bugged out of the total 15. I don't really need anything else than this to be somewhat satisfied with having a pricy controller that at least functions to basic expectations.

I have been reading through sim forums. People who are to invest in controllers like the idea of force feedback and getting stick, split throttle and pedals, and the pricing. But they know about the reversal bug and find it unacceptable. They don't know if Logitech will correct the bug or not and see it as too much of a risk to invest in. They look at the Thrustmaster Warthog with separate pedals, CH offerings or the saitek force sensing stick instead.

The next month upcoming release of the sequel to IL-2 is making a bunch of people upgrade their hardware in preparation.

Come on, Charles, keep fighting for this. Tell the powers that they just need to iron this out and the Logitech reputation, sales and future controllers will be given much improved life in the sim community.

[Dimebag**]

Totally agree with mikkowl, take the release of the warthog as impetus to get this controller as perfect as possible, because the competition just got a whole lot better. It's lucky that they have had firmware issues with hotas going dead, because it sounds like an otherwise perfect setup, which is pretty unheard of these days. You need to make this thing sound like it's too good to be true, because unfortunately ATM it is.