PC Gaming

[Dimebag**]

On another note I personally think logitech should discontinue all advertisments of the g940 as it is obviously not being supported by logitech and continuing to advertise this product is misleading to customers as they assume they are buying a product that is being actively supported, which it isn't. Now if any staff representing logitech would care to correct me on that statement and can assure us that the g940 is currently being worked on to fix the issue of the reversal bug, then I will gladly retract my statement. For now I will continue to be of the mindset that this product is unsupported and logitech are tricking their customers into buying a faulty product. The g940 is being aggressively advertised, an example is over at the simhq website, the main hub for all flight simming, and this advertising no doubt has reeled in many unsuspecting customers. I think if logitech has abandoned the support of this product then it is only fair that they cease all advertising of the product. In reality the product should be pulled from the shelves. What logitech is doing is wrong and I am thinking of even contacting the ACCC (consumer commission) in my country to complain about this. Please don't force me to do this logitech, atleast say something.

[ericinexile]

This thread is called "Community" Support for a reason.  If you call customer service about an issue with the G940, they will happily support you to the extent that they are able.  Therefore, technically, Logi is still supporting this product.  Trying to bully them into answering post by saying, "if you don't reply to this thread your mother is a cave troll" will probably not be successful.

[Dimebag**]

Support should entail fixing any defects or recalling products which can't be fixed. It also means not misleading consumers by fully disclosing true aspects about the product rather than using words such as 'precision' when it is not, thanks to an intentional limitation which they are now unable to remove. It has been nearly a year since the last word on the progress of their work on fixing the reversal bug, therefore they are either not working on it anymore, or if they are (which I truly doubt, but prove me wrong logitech) then they are working on it secretly and alienating their customers, which is exactly why their customers have mostly abandoned this product. Sadly it has become a pretty paperweight.

[MasterTec]

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ericinexile wrote:

This thread is called "Community" Support for a reason.  If you call customer service about an issue with the G940, they will happily support you to the extent that they are able.  Therefore, technically, Logi is still supporting this product.  Trying to bully them into answering post by saying, "if you don't reply to this thread your mother is a cave troll" will probably not be successful.

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The problem with your theory is that with ANY OTHER PRODUCT on this board there is IMMEDIATELY a moderator who jumps in and works their magic.  When it comes to the G940 we're told that this message board is for peer-to-peer help only blah blah blah.

I LITERALLY once saw a thread where someone was complaining about a legitimate G940 problem and was told that this is for peer-to-peer help only.  The VERY NEXT THREAD was someone with a problem with their Logitech HDMI cable and within minutes Logi reps were replying "try this, try that".  That's proof enough to me that they don't want to support the G940 any more.

If you call they just have you ship yours in and they replace it with another that has the same problems.  The problems with the vast majority of the G940 units (and the problems that we consistently complain about) are due to design flaws and not actual defects.  As a result they could replace your unit a thousand times and it won't be fixed.  Only a design hardware upgrade and a firmware upgrade will fix these issues and that is NOT going to happen by talking to customer support.

Believe me they are well aware of these problems and have been for the last 18 months (probably longer).  Instead of fixing the issues and reaping the benefits they instead chose to sweep it under the rug and write it off as a loss.  And the sad thing is that the company is so large that it doesn't even matter to them.

[anhviet76]

This tutorial help for many and the flight system is flyable:

http://forums.logitech.com/t5/PC-Gaming/Logitech-Flight-system-G940-How-to-set-it-up-Tutorial/td-p/7...

Just try it !

[Timbo2]

Quote: This tutorial help for many and the flight system is flyable:

I for one found this very helpfull in getting flying. This is until my stick went off line. I fly mainly FSX no that is in correct I only fly FSX and this tutorial certainly helped, with a bit of patience with the programming I was very happy. Timm

[corrvan]

Even with all the updates, the joystick is still floppy in the middle, making most fight sims I play almost completely unflyable because the planes will oscillate around all surfaces when moving just a little bit (due to the floppyness) and the joystick continually sags forward meaning it's always going nose down.

Just unacceptable.

Can anyone recommend a decent flight system? I'm a pilot IRL and I use the sims for instrument practice and such.

[erixx]

sorry, BUT i AM USING VERSION 5.10 HERE....................................................................................................................................................................................................................................... HUH?

[SvenVdV]

Am i reading this right, erixx, that you have version 5.1 of the firmware?

Sv.

[erixx]

sorry mate, but YES, my brand new G940 bought from Logitech Online store comes with that!

It says

Profiler 5.10.127

Driver 5.10.127

What the changes are, what the fixes... no idea!!!!

But so far I have zero issues.

Apart from: zero ready profiles -only Sturmovik-... The Profiler does not find my flight sims and does not offer any 'profiles' so i have to do every game from scratch...