09-23-2009 01:49 PM
Please refer to this knowledgebase article for instructions on how to resolve this issue:
11-23-2009 06:03 AM
Hey thanks for sharing this link.
Well mate please help me out.
I am thinking of buying a new PS3 having elegant skin, Could anyone here please suggest me some websites providing good PS3 skins?
12-09-2009 06:27 AM
This sounds all well and good but when I contact Logitech support they wanted lots more than just the PID number from the adapter. They wanted my Harmony login details, PID and P/N number of the adapter aswell as a list of all of the devices I have programmed, and wouldnt help me at the time as I didnt have all of this information on hand as I was ringing from work (and had only written down the information outlined in the instructions you listed).
The knowledgebase either needs to be updated or the customer support personnel need to be brought up to speed.
Not that it has mattered, as they have thus far Logitech support has been completely unhelpful and just keep telling me that they have 'escalated the issue' so I wait and eventually ring again a few days later and get the same story, in the ever repeating cycle of them actually doing nothing (4 calls thus far and counting).
12-25-2009 11:19 AM
Curious as if your customer service issues have been handled? Considering purchasing this adapter but want to make sure customer service has a pulse before I take the plunge.
01-07-2010 11:35 AM
Logitech does a good job of listing online the steps to go through for customer support either online or phone. They could do themselves a favor and also print those phone support steps in their "Harmony Customer Support" addendum that they include with their products when sold. The Addendum only gives phone numbers and hours to call and nothing more.
In my case I waited 3 days and never got a call back in my Harmony Adapter because I mistakenly chose I was having a problem with my remote, as opposed to "All Other". Even though I tried several times to give the customer service rep the PID from my Harmony Adapter for PS3 on that initial call, he wasn't interested and eventually ended the call by giving me an incident number, and that he had 'escalated the issue'. When I called back after the 3rd day, my input of the incident number was ackowledged with the news that my incident number was 'not eligible for support' and I should log into my Logitech account and seek other support options there.
My call back on day 3, was actually to close the incident since I had resolved the issue by myself, and I was wanting to share my success. I'll share my success in this forum instead, as soon as I find the appropriate thread.
01-19-2010 09:54 PM
I called Logitech support today. They confirmed that I had an old/defective PS3 adapter. Then I got a email requesting that I mail back the adapter and all of it's contents to Logitech Returns on my dime . This is a defective product covered under warranty. Why should I have to pay for the return shipping? This is poor customer service. I don't don't need to mention that I paid for a Harmony One and 900. Am I better off by just buying another adapter at my local Best Buy and swapping them with a return? That's just going create another frustrated customer when they sell the "Open Box".
01-25-2010 08:58 PM
You think that's bad, see how frustrated you'll be when you do send it back to Logitech and they never send one back. Yup I sent mine way back in early December and Logitech haven't even notified me that they've received it yet. In fact they’ve stop replying to my e-mails. So to my knowledge my adapter doesn't exist anymore.
01-25-2010 09:38 PM - edited 01-25-2010 09:59 PM
That's was I afraid of. I ended up treating Logitech with the same respect that they treated me. I exchanged my defective adapter with a newer one from Best Buy a full 6 months atter I originally purchased it. Should have done that in the first place. I wasted at least 30min on the phone with custmoer support to initiate a problem that they are fully aware of. I own a Harmony One & 900. I have given Logitech too much of my money already for them to not stand 100% behind their products.