PLAYSTATION 3 (READ ONLY ARCHIVE)

[buffalobaroness]

I, AS A PARENT AM EXTREMELY FRUSTRATED BOTH W/ LOGI TECH AND GAME STOP AS WELL. AS A FREQUENT SHOPPER WHO HAS SPENT THOUSANDS IN THE LAST FEW YEARS AT GAME STOP I AM FURIOUS THAT THEY DO NOT GIVE A WARNING ABOUT THE LOGI TECH PRECISION CONTROLLER. THIS CONTROLLER DOES NOT WORK WITH ANY OF THE NEW PS3 GAMES ESPECIALLY A GREAT ONE LIKE LITTLE BIG PLANET. I HAVE SEEN OTHER SIMILAR COMPLAINTS ON THIS FORUM AND LOGI TECH HAS DONE NOTHING TO RESOLVE THE ISSUE EVEN THOUGH THEY ACKNOWLEDGE THIS IS A PROBLEM WITHIN THEIR COMPANY. I WILL NOT BE READY TO PURCHASE ANYTHING LOGI TECH DUE TO THEIR LACK OF CONCERN FOR THEIR CUSTOMERS WHO ARE SPENDING HARD EARNED AND "NOT SO EASY TO COME BY" MONEY THESE DAYS. THERE SHOULD BE A BIG FAT WARNING ON THE COVER OF THIS CONTROLLER!! I'M SURE THIS WILL GET DELETED OR ARCHIVED RATHER QUICKLY BUT IF IT SAVES ONE PERSON FROM SPENDING $30.00 FOR SOMETHING THAT DOESN'T WORK.......IT WAS WORTH IT!!

[CharlesB]

Sorry I couldn't post the sticky at the top of the thread before you posted this, but since we're working with other companies on the LittleBigPlanet issue, I have to wait to get all involved companies' approvals.

The long story short is that we're both aware of this issue, and the developer Media Molecule knows how to resolve it, so while I cannot obligate a different company on their software update timelines, this hopefully shouldn't be a longstanding issue

[buffalobaroness]

Then why on earth don't you put a warning on the label of your product telling consumers that it may have complications working with certain games? The reason, because you wouldn't sell them and customers would then be educated. This is nothing less than consumer fraud when you realize the number of games that this controller does not work with!

[CharlesB]

There are two things at play here:

1) The original controller was made to precise Sony specifications for a USB gamepad for PS3 (Except for the motion sensing: We had already begun production when the motion sensing was suddenly added)

2) Our USB controller was made to, and conforms to Sony's USB specification. Games are supposed to have this USB support, but if it's not added in by the developer, then we start running into issues like this. When we catch an out-of-spec game, we attempt to work with the company to bring support to our controllers, like in the case of LittleBigPlanet. I can't quite get into the nitty-gritty of it all, but the short of it is that the lack of Cordless Precision support is only temporary on this game. 

[rjordao]

Ok, my father bought one of these for me, and for my surprise it does not work with Gran Turism too!!

It's unacceptable that this information is not given to consumers, now i have this controller here in Brazil and what should i do? I cant go to the store to exchange for another controller. 

It's a complete disrespect with the consumer.

Is anything been doing to solve the problem of this controller with other games, apart from little big planet?

How am i going to get the new features that will allow me to play the game when the defects get solved?

[CharlesB]

Try something in Gran Turismo 5 Prologue.

Use the controller in the interface menu system. It works just fine there.

When gameplay starts, that's when the controller stops working. 

Logitech wheels and Sony controllers appear to function fine while playing this game, but we have observed other USB devices to not function. I have no information why it was done this way, but it appears that Polyphony is concentrating now mostly on the final release of Gran Turismo, so I'm not sure if it will get fixed. We can try to communicate the request of the customer, but the final responsibility lies with the developer of the game.

[rjordao]

Yes...it works just fine on the menu, but unfortunatelly i want to play, not to navigate on the menu.

Ok, the responsibility lies on the developer, but logitech should warn people that the controller might not work with all games...because i think its not commom a controller to not work with all games.

Since my 4 year, when i won first console i never had a controller that use to function with some games and with some others not.

When you buy a controller you dont expect this kind of problem.

Thanks anyway for your response.

[CharlesB]

We are aware of that, but the problem is this: When we made the controller, it was part of the PS3 game specification to support USB controllers. Unfortunately, that spec fell into disuse after about the first year, and we already had units out there. And we are trying to let the public know in the most constructive way possible. Obviously we can't have people visit every retailer and slap stickers on the packages, so I've written articles on it in the Logitech knowledgebase, and I let forum threads like this be easily visible and unlocked, so people who search google or our forum search should be able to find the answer quick.

We're trying to be as open and as honest as possible with what we can actually exert back out into the market. And with products with known limitations that people might run into, like the SpeedForce Wireless for Wii, have full color stickers on the box mentioning exactly which game(s) it functions exclusively with.