Remote Control Software

[eggman]

I own a Monster Remote that OEMs that Harmony Remote. I use Mac OS X 10.7. The software is unbearably slow and I can't even tell if your website is down or not. Thinking it might be the Monster software, I downloaded the latest software and tried to update my Harmony brand remote. Just as bad... Absolutely awful!

And then there is your website... while not awful, the support website shows your trend of not having a clue or caring about useful interfaces - aka you are so arrogant or dysfunctional you don't respect my time.

The last time I sat down to update the remote your website was down. And you don't provide a message to customers that the site is under maintenance or anything... just a bunch of slow interactions and then time out errors or 502 errors.

This is a disgrace... the Harmony software, while clunky, at least functioned when it was not owned by Logitech. Please get this sorted out, I cannot update my remote!!!

[serrin01]

Yup, well put.

[RoyFFP]

Seconded!

[FixItPlease]

AGREED!! Not only is the software bad, try to contact them now about warranty or anything.  Their servers give error messages every time.  However, no problem if you want to pay $29 to ask them a question.  I have 5 logitech remotes they all have new erractic issues every time I try to update one of them. Can't get them to respond to anything unless you buy their support.

Can anyone say "class action"?

[Guessing]

The whole $29 thing is an absolute joke. That is how much the remote cost me to begin with.

Does anyone else think that charging such an exorbitant amount for support gives them an incentive to make the hardware as confusing as possible?

I won't be buying another Logitech device if I can avoid it.