Remote Control Software

[JimThornton]

I've had several Harmony remotes; currently on my second Harmony One. I haven't accessed my account for more than a year (estimated) and can't get into it. I used my username and asked for a password reset, but still can't get in.

If I just open a new account, can I get to my database? Either from the web or from my Harmony itself??

How can I do this?

Thanks,

Jim Thornton

[rhachey]

No if you open a new account, nyou will have to program the remote over from scratch.  Have you tried "I forgot my password" at the logon screen, you will have to answer 3 questions to get your logon ID and password.

[JimThornton]

I was afraid the "new account" option would trash my existing database.

I thought I had the correct Username, but I had that resent anyway using my email address. I had my password resent, then I reset it (Logitech said it was successful).

After that, I still couldn't log in as a Returning User -- got the following dialog: "You have entered an invalid user ID or password. Please try again." I attempted this several times with the same result.

One puzzling thing is that the "Username" I got back from Logitech is what I thought it would be. However, the Returning User section of the Log On screen wants a "Login ID" rather than a "Username." Are these the same?

Since I log into the Forums using my email address, I tried that in the "Login ID" box, but that didn't work, either.

Any ideas?

Thanks,

Jim

[rhachey]

User Name and User ID are the same

[hoser1]

i am having same exact problem.  i can create an account but when I try to log in again it keeps saying invalid email.  Then if I reset and input new password it just blanks out the password with no error and then just sits there.