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Logi Nu
Alan83
Posts: 3
Registered: ‎01-06-2012
Accepted Solution

Can't add new devices in software program.

[ Edited ]

When I try to add a new device to my device list, all the remote software program does is show me a blank screen. It doesn't show any options at all. All I can do is hit the cancel button and that brings me back to the devices tab. I have tried different computers, have reinstalled several times, heck I even tried my brothers account and I still get the same problem. I am using the Harmony Advanced Universal Remote for Xbox 360. Does anyone know if this can be fixed?

Logi Apprentice
Bplayer
Posts: 244
Registered: ‎12-19-2011

Re: Can't add a new devices in software program.

Which particular remote do you have, and whatversion of the software are you using.

Logi Nu
Alan83
Posts: 3
Registered: ‎01-06-2012

Re: Can't add a new devices in software program.

Using version 7.7.0 Model Number just says "for Xbox 360"

Logi Guru
triad
Posts: 1,488
Registered: ‎09-15-2010

Re: Can't add a new devices in software program.

Try members.harmonyremote.com. It uses the same login and your existing config, so there is no harm. It takes a few tries to log in, and you get a few bogus warnings at first, but it will work fine. You can seamlessly go back to the 7.7 software anytime. I also have the 360. For those who may not be familiar it's a 12 device remote nearly identical to a 550 besides the color and a few buttons.

Logi Nu
Alan83
Posts: 3
Registered: ‎01-06-2012

Re: Can't add a new devices in software program.

Thanks a lot. Going to that page worked. Very glad that I can use my harmony again.