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milhub2
Posts: 2
Registered: ‎06-09-2012

Cannot get software to load, run and program remote

I purchased a Logitech 300 remote and am trying to program it on my Windows 7 PC.  I installed the battery, connected to the USB port, created an account, downloaded the software and execute the install.  I get a message saying that the software installing but then nothing else.  There is no program that executes.  I get no instructions on what to do next. When I try to get support, it sends me back to reinstall.  I have rebooted the computer three times, tried turning off the firewall, running IE instead of Firefox and nothing has worked.   This is supposed to be easy to install.  How do I get it to work? 

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rhachey
Posts: 16,837
Registered: ‎05-04-2007

Re: Cannot get software to load, run and program remote

Do you have the latest version of Microsoft's Silverlight installed?

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timosh
Posts: 1
Registered: ‎06-12-2012

Re: Cannot get software to load, run and program remote

Are you saying we need Microsoft Silverlight to make the install work?  This is not documented anywhere. 

Logi Legend II
rhachey
Posts: 16,837
Registered: ‎05-04-2007

Re: Cannot get software to load, run and program remote

Yes if you are using MyHarmony.com

Logi Nu
milhub2
Posts: 2
Registered: ‎06-09-2012

Re: Cannot get software to load, run and program remote

Ok...  I have never heard of Silverlight. Nothing on the Logitech box says anything about needing another program.  What is it, where do I get it and how much does it cost?

Logi Legend II
rhachey
Posts: 16,837
Registered: ‎05-04-2007

Re: Cannot get software to load, run and program remote

Go to Microsoft's website, and it is free

Logi Master
TheWolfDe
Posts: 638
Registered: ‎04-07-2009

Re: Cannot get software to load, run and program remote


milhub2 wrote:

I installed the battery, connected to the USB port, created an account, downloaded the software and execute the install.

 


You shouldn't connect the Remote before you are prompted to do so from the software.

 

Silverlight:

An "older" Version should be included in the Logitech-Software.

 


 

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