Remote Control Software

[michele867]

I have the same problem.  I've had my 880 forever and it's worked great.  Instead of using it in the living room, it will now be used in my daughter's room.  I wiped out all devices using the 7.7 software and added all new ones & new activities.  

When I first tried to update it, it was stuck at 3% and wouldn't budge.  I canceled and restarted probably 5 different times and nothing different happened.  Finally, I disconnected the 880 from my Mac, started the update, plugged in the 880, and then selected next.  Now it stays at 0% and the bar doesn't move.  However, the status shows this:

Initializing services

Getting remote control information

Logitech Harmony Remote Software version: 7.7.0

Hardware version: Board 1.8.0 (0x01:0x49)

Firmware version: 4.4

Getting remote control information - Successful

Checking version information

Checking version information - Successful

Waking the remote control

Waking the remote control - Successful

Getting remote control states

Getting remote control states - Successful

Uploading remote control information to web

Initializing the remote control. Please wait...

Uploading remote control information to web - Successful

Uploading...

Starting communication

Starting communication - Successful

Estimating time to update remote control : 1 minutes

Estimating time to update remote control - Successful

Updating region

Updating region - Successful

Verifying the data to be written to the remote control

Verifying the data to be written to the remote control - Successful

Terminating communication

Terminating communication - Successful

Rebooting the remote control...

Rebooting the remote control - Successful

Updating state variables.

Updating state variables. - Successful

Updating remote control time

Updating remote control time - Successful

Finished

Yet the thing still sits at 0% with the little animations going between the web, computer & remote.  I even saw the remote reboot so I know it really did it.  This is my 2nd time of this.  I got impatient on the 1st one and finally just disconnected the remote because the software options of "previous", "cancel" and "next" are greyed out.  Imagine my surprise when I discovered that MY REMOTE ACTIVITIES DIDN'T CHANGE AT ALL!  It's still set up for the living room!  This is a software issue and Logitech needs to fix it ASAP.  I need to setup my new 1100 and I'm afraid...

[ithinkdancan]

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Wanatora wrote:

Running MacOS X 10.7 (Lion) with Harmony 7.7 software and Harmony 880 remote (4.4 firmware), I was having prboems with the freeze at 3%.

To fix, 1) go to myharmony.com. 2) download the software and install (different than the 7.7 software). 3) Relaunch the Logitech software (7.7) and run the update.

The program should make it past the 3% mark but takes about 1 minute to see the progress.

Note: I did not have to disable any firewall, antivirus or pop-up blockers on my computer or router. Hope this helps.

Note: The remote had to be plugged into the computer (iMac 2010) not a powered USB hub connected to the computer.

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Wanatora, Thank you so much! this worked perfectly for me.

for anyone else having issues with the 880 on OSX Lion please try going to myharmony.com and reinstall the harmony app from that website.

[HarveyBWR]

Thanks for the suggestions.  I finally got it to work.  I'm not sure exactly why this worked but I connected my laptop directly to the cable modem where it comes in the house bypassing the router.  That did the trick.  Whether that is the solution and the router was somehow blocking traffic or I was just lucky I'm not sure but my 900 is now working.

[Dr_Dan]

The hanging issue is (obviously) VERY common, and it is definitely a buggy software issue, NOT a simultaneous failure of everyone's USB ports. I just bought a 900, and had the same problems as described here. Also, same problems with a Harmony 1. The sad thing is that Logitech is well aware that they have a software problem. Applications tech support will acknowledge 7.7.0 bug issues if you ply them a bit with knowledgeable questions, or catch one of them in a particularly frustrated state, as I have. One fairly sharp guy begged me to help them make an issue of the software quality problems, because they are being swamped with irate customers calling telephone support. At least that one representative (in the Philippines) did not believe management was paying any attention to tech support reports on these bugs. Just look at this thread, dating back close to a year, and you would have to think he's correct. There are people who know how to manage USB communications to hardware devices so that software does not hang. Logitech needs to avail themselves of such expertise.

One tip this guy gave me was that software development is "constantly" updating the software on-line, but they hide (or fail to disclose) this by not changing the version number. So you cannot tell when bug fixes have been implemented. Not even a point revision, it all says 7.7.0. I said I didn't believe they would do this, but he assured me it is true. In particular, he offered to prove it with respect to hanging on uploading  "favorities" images. He said remove the prior 7.7, download the new one, and try it. Indeed, while the behavior was still not fully consistent, it was significantly better. So the guy was right. This is one small part of a very poor QA process for software development. 

http://forums.logitech.com/t5/Remote-Control-Software/Harmony-software-and-hardware-quality-issues-a...

[markm75]

Same issue with mine, though device manager wont even make the new device sound when i plug it in, though the remote says usb connected.. tried on several machines.

Has everyone confirmed that uninstalling 7.7.0 and then going to myharmony.com and installing it from there actually resolves the inability to update (and detect) the remote (880 remote here, which has worked fine previously)?

[rhachey]

The 880 remote cannot use the MyHarmony web site to configure it, it can only use the 7.7 software

[markm75]

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rhachey wrote:

The 880 remote cannot use the MyHarmony web site to configure it, it can only use the 7.7 software

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Are you having a similar issue with the 7.7 software?

[rhachey]

I'm not hsving a problem at all, I just stated that you cannot go to MyHarmony.com to download the software for the 880.