08-07-2011 03:04 PM
Consider this a LOUD complaint. I have two Harmony 900 remotes, each only a few months old, and I expect Logitech to upgrade their software so I can continue to use my very expensive remotes. FIx it, Logitiech.
08-09-2011 01:42 PM
Well I'l be darned. No LION support? Just purchased the Harmonly 1100 and can't even use it. A brand new doorstop. Guess I'll get Logitech a few days to get an OS X fix as I can return this for several weeks. Give us LION support!
08-10-2011 04:22 PM
This issue has existed from before Lion was released - it was an issue in Snow Leopard when 64-bit mode was enabled.
Logitech, you have had at least a year to get this working. Jobs asked developers for 64-bit Apps back in 2008!
Consider this another complaint, and another cusotmer ready to jump ship from the brand as a whole. As someone who works in IT, that means telling all my clients to avoid it, too.
08-10-2011 08:34 PM
This is absolutely 100% unacceptable. Even after digging and clawing through forums and instructions off of various posts it is near impossible to set up my 1100. It took me over 2 hours to set up from scratch and numerous problems at the beginning middle and end.
I could write up a simple clean and easy way to do what Logitech apparently doesn't cover, do, or feel the need to do but unless this is fixed I will never in a million years buy a Logitech device of any kind. Just in case that doesn't matter ... Neither will my company. Fortune 500, with over 300k in Logitech products in the environment currently. I/we will find another option based on the lack of customer support on an end user basis as well as an enterprise.
This is absolutely DISGUSTING.
Is this enough of a complaint Logitech?!
08-11-2011 04:24 AM
Logitech, this is unacceptable. Many people who have bought your products in good fairth are unable to use them.
At the very least, an acknowledgement of the issues and a timeframe when they are fixed; you owe your customers at least that much.