Remote Control Software

[DinoP]

Hi All,

I am sorry to hear about the difficulties you're experiencing.

To possibly address issues you may be encountering when using Mac OS X 10.6 or 10.7 in 64 bit mode or with a specific Harmony remote model, please reference the following posts if not already viewed:

• Launching the Silverlight app from Myharmony.com webpage when using Mac OS X 10.7 platform and browser Safari 5.1 (Sticky posted here)
• Mac Snow Leopard (10.6) & Lion (10.7) communication issues with Harmony 900/1000/1100 (Sticky posted here) 

There are also 3 FAQs that can be directly accessed from clicking here.

Regards,
Dino

[andydmd]

Your solution is to boot into 32 bit mode rather than update your software?  Does this mean Logitech has no intention of directly supporting the Mac 64 bit operating systems?  I can understand this as a temporary solution until the software is updated, otherwise this is pretty lame.

[splurben]

Logitech, as a Mac OS Developer, you'd have been aware for quite a long time that some newer Macs will boot into 64-bit mode by default. You don't even have to make your application 64-bit, you just have to relieve it's dependence on kernel modules which are only in the 32-bit kernel. Certainly, you will have to do this eventually in any case. We consider your presence in this field to be high end. Leaving the high-spending early adopters out of your equation is extremely short-sighted.

Please update your Mac software to relieve it's singular dependence on the 32-bit kernel.

[telrandy]

I am getting ready to upgrade to Lion in the near future, it will be mandatory for Logitech to upgrade their software sooner than later. Kind Sirs...please listen to your customers feedback...

[redeye1982]

I followed the instructions someone posted about setting 32 bit in the highest order in java.... I just programed my harmony 650...  You have to also run the firefox in 32 bit as well....

.it worked!   Thanks

[dachtler]

I appreciate Logitech providing the FAQ to point out the problems with using the Harmony software and steps to work around the problem.  However, the fact that Logitech has still not removed the dependencies on 32-bit parts of OSX is unacceptable.  You need to update the Harmony Remote software now.

[psmoller]

i upgraded to lion.  the 1100 worked perfectly till then.  i loved the device and was even thinking of buying another one for the tv system upstairs.   now the software will no longer work with lion.  i can't add or change anything to the previous model and why would i buy one for upstairs system if it no longer works.   UPGRADE THE SOFTWARE 

[Booie123]

Agreed! Complaint Lodged! This is absurd! I have enjoyed Logitech for years having purchased many products but Apple is growing faster than any other U.S. Company... KEEP UP!

[masonbrown]

Consider me another customer who finds this lack of support beyond unacceptable and will not consider reconfiguring or otherwise working around any part of Apple's engineering to accommodate Logitech's miserable software design and release practices.

If official, proper software support is not provided soon for Lion, software that does not employ a bastardized USB-as-a-network-interface-that-logs-syslog-messages-every-second-until-uninstalled hack to communicate with the remote or require users to go out of their way to modify the operating system's default behavior, you can be certain that I'll never buy another Logitech product again.

-Mason

[Ensoniq]

While you're at it...

When you update the software, please take that extra "core" bit and include it within the main app.  This is a Mac.  It's ridiculous that you throw two icons into the applications folder.  It indicates the programmers lack of knowledge in general about how the Mac works.  The software has always been sloppy, and now it's just broken too.