Remote Control Software

[jlombardo1100]

To place your remote in Safe Mode:

1. Remove the battery and unplug the USB cable from the remote

2. Hold down the Off button and place the battery back in the remote while continuing to hold down the Off button.

You should see Safe Mode appear on the LCD screen

[jlombardo1100]

Hi Cat, thanks for posting an official response to this thread.

Once I got my 1100 into Safe Mode, my computer still does not recognize it and I can't update it.  There is no error, the software update just hangs at 0% Complete.

Do you have any other work arounds?

Do you know when a fix will be released?

[CatLogitech]

Hello jlombardo1100,

At this time this is the only work around I have been given. I would need to look into it more on Monday. 

Sadly there is no specific date for this update, but it is being worked  on. 

Try the worked around that eddieb187 did on page 8 post 72.

[narrowfellow]

Add me to the list of Lion users who need a 64-bit version of the software. PLEASE!!!!!!

[ghomyak]

please count me in for this upgrade.  I will even pay $19.95 or something if you must.  The only reason I will pay is becuase I have three Harmony remote, two brand new, that I can no longer use.  I shouldn't have to have a 10.6 hard drive for companies who can not get their head outta their **bleep** to build an update.  You do know that for a meager $99 a year, Apple will let you download Lion betas so you can build the apps and test them BEFORE the final release is sold???  I don't want to pay for an update, but I will if I have to so that my $300 worth of remotes are working.

[DaneHarmony]

Hi,
We have seen several threads from customers who have experienced issues updating the Harmony 900/1000/1100 on Snow Leopard and Lion. We have created an FAQ which outlines 3 possible causes that could prevent the Harmony software from communicating with the Harmony remote. To view the FAQ and solutions, click here.

The major issue with OSX Lion and the USB driver for these remotes is that by default it is running in 64 bit mode which the driver doesn't exist. Performing issue #3 and booting your Mac into 32 Bit mode will allow the remote to update.  Once you've updated the remote you can boot back into 64 Bit mode. 

For anyone else who has a remote that is not one of these 3 identified, it is not due to 64 Bit issue.  The Harmony Software v7.7 will install, run, and update any other remote such as the Harmony One.  If your remote is not updating, it is due to some other issue such as firewall, USB cable, etc.

I do apologize for any inconvenience this has caused, and will continue to forward your issues to our Software team to await a solution or response.  

Regards,

DaneHarmony

[GSchaller]

"The major issue with OSX Lion and the USB driver for these remotes is that by default it is running in 64 bit mode which the driver doesn't exist. Performing issue #3 and booting your Mac into 32 Bit mode will allow the remote to update.  Once you've updated the remote you can boot back into 64 Bit mode."

Please understand that rebooting your computer just to make an update to the remote is a major pain in the rear to do.  Many people never reboot their PCs if they can avoid it, and this is especially true with Macintosh computers, which are designed to sleep and wake up painlessly (I know several people that haven't turned thiers off in months.)

What we, as a community, want / need is a solution that makes updating the Harmony remote simple, and painless.  Having a native 64-bit driver is essential to this, and moving forward, will be essential to future versions of Mac OS X as well.

Thank you for listening, and addressing our concerns.

[greggarious47]

I totally am so frustrated. The 1000 cost me around 500 bucks back in 2008! I have all kinds of problems with it - suddenly locking in a mode (volume; channel seek) and rapidly increasing volume to max with no input response to stop it until it reaches max, freezing up & having to pull battery and do hard re-set, press a function (FF, RR, P etc.), only to have a 10/20 second delay before IR sends signal (Oh, yes. And you continue to re-press the command until you wait 20 sec, then it goes to a faster re-wind, then another 20 sec, another faster re-wind, so you push play but by the time you do that, the recording is back at the start).  And ad nauseum. Somewhere, someone on this forum gave his remote kudos when he threw his against a wall and at least it didn't break. I live on the 16th floor so I'm sure my wouldn't (won't?) survive.

And now all this nonsense of trying to have the remote recognized on my Mac. Jeez, when I first bought my Mac and realized plugging something into a USB port and it was JUST there, Wow! So this is what a Mac is like. This is only my second Harmony remote, the first bought when it was its own company. It worked just fine. Not long after Logitech bought the company, I started having problems. But they were resolved. The last time I updated my remote (late 2010?) all was fine. I am only trying to update now because my digital box changed. Ha, ha, ha.

In your post, harmgsn, you say, "...let the complaining begin." Well, it you look at the number of posts (over 60,000), how many does it take?

I can't understand how Logitech can make their mice work so well (used them forever) and totally screw up on the Harmony. I am close to a decision of just shipping the remote back to Logitech. I'll post it if I do (Hate just 'throwing' away 500 bucks... but it seems I've done that already, doesn't it).

[DerNik]

It is very annoying for me as a customer to see that Logitech has not confirmed that there will be Support for MacOS X Lion. This is a level of customer service that is inacceptable.

There is a workaround. But calling this process a workaround is nothing than a better joke. Do you really want your customers to reboot a computer just to reconfigure a USB device? Sorry Logitech, this is far away from par.

Couple of years ago I had a similar scenario with Sony. Sony released a very expensive web cam which i have bought. Just a few mohths later, Microsoft released a new version of its operation system but Sony did never release working drivers for that. As a result I've lust a couple of hundreds of dollars and hat to handle with the electronic waste wich was intended to be a working web cam.

Guess what. I never bought anyhing else from Sony and I never will. 

BTW: I am not buying any other Logitech product in the moment. I do not have confidence in the software part of the product and, as I have heard from other uses, it seems that the software of other products (such as mouse drivers) is also very bad.

Another point in this scenario is that the Harmony Software, from a UI and quality perspecitve,  is a so awful piece of software. At the end of the day this is not critical, since in most cases I am able to do all my configuration task. But using that laggy software with that "very special" kind of user interface it is always a adventure.

Logitech as a hardware vendor should have a look to Apple. Apple proved that a good product need both: good hardware AND good software. A good next step would be if Logitech drops the existing Harmony Software and starts with a complete rewrite. That might reqire to hire Developers that know how to develop for MacOS or IOS. Anyhow, I would even pay for such a software if it would be available for download in the AppStore (which would require that it is native Apple Software ;-).

Please do better! I don't want to move away from the Harmony Hardware.

[J249]

Id' like to add my weight to the complaints in this thread.

Having just moved over to a Mac this problem is extremely annoying.  I have found it's easier to keep my old Windows laptop hanging around for those rare times I need to update the remote.

Not impressive, and tantamount to Logitech telling us they will no longer be supporting the growing number of Mac users.