Remote Control Software

[kevinm33]

Add my name to the list of angry users who expect Logitech to release a Lion version of the Macintosh software. I currently own an expensive brick in the shape of a remote.

[angrrry]

After botting in 10.6 and setting it to 32 bit mode and then rebooting and re-installing the software, I still cant get my 1100 to be detected. No firewall, even tried manually configuring the USB drivers.

This is rediculous.

Please update your code for 10.7/new macs. Do I have to try and find an old mac running 10.4 to get this to work? Or do I have to buy a PC?

Please get your act in gear. I own an 1100 remote and had 2 previous harmony remotes before that. I also own logitech mice (several) and a logitech wireless headset. Long time customer dating mack to your early web cams. It appears you do not think Macs are a priority. I guess I should look to other companies with proper mac support for my future buying decisions.

Mac users may only be 10% of the market but we also tend to be early adopters and purchace high end quality stuff. You know, like your high margin 1100 remotes.

[NeilMcRae]

+1 on mac os x lion 64bit. soon all computers will be 64bit as they will all have 4G with them so this is something logitech will inevitably have to do.

also the recaptcha on this forum is a joke!

[OneLion]

This blows! Need to get a fix ASAP!!! I want to keep using my Harmony One even after updating to Mac OS-X Lion! Get the software updated please! 

[RoyFFP]

First of all, I'm writing this on my iPad, and, for some reason or another, when I hit 'Send', all my paragraphs meld into one block of hard-to-read text. So, my apologies for that! (new para) I'm beyond angry! It's been three months since buying a 900 remote and then finding that I cannot use my iMac to update it. I had to get a Windows machine especially to do it. Unfortunately, that option is now unavailable, so I've just spent this weekend reinstalling Lion and it's updates to try once again to update my (Ha!)rmony remote. (new para) I've tried **EVERYTHING** suggested on this forum, and its links, to get the remote to be recognised by the software without success -- 32/64 bit, manually configuring the network settings, turning off firewall etc. etc... Now I'm wondering if it might be a problem, not only with the software but also with the hardware? (new para) What REALLY bugs me is that I read that people are able to establish a link with their remotes when booting up Lion in 32 bit. I cannot!! (new para) Is there anyone out there who has a mid-2011, top-of-the-range iMac running the latest Lion OSX, and is able to connect and update their remotes? (new para) My god, I'm FUMING!!! Roy P

[RoyFFP]

PS. Yes, I did also update Java. Roy P

[hamill]

I spend almost one hour on the phone with tec support not to get anywhere with my problem to login to "my account".... to just find out in the forum that Mac Lion is not anymore sopported by Logitec (?)

Sounds like a joke.. Is Logitec refunding the remote's value ? Remote they sold as "Mac comaptible".

How hard can it be to fix the software incompatibility (It was working till 2 month ago)

Hard is to understand this is happening..

[2warpd]

Wow, I was all ready to order a Harmony One remote to replace my Universal MX450. I'm glad I dug a a little to find out Logitech apparently could care less about supporting it's Mac customers. I really wanted to be able to program via my Mac but I guess I'll take my money elsewhere. Nice job Logitech.

[ModeratorTeam]

[Moderator: Following is a message from Joerg Tewes, Vice President and General Manager, Digital Home]

While I am not a regular poster to this forum, I wanted to thank our Harmony customers for sharing their feedback and requests for better support for Harmony 900, 1000 and 1100 and 64-bit Mac OS. We have heard your requests and have assessed the issue. As a result, we are committed to, and investing in, a Native 64-bit Harmony Remote Client for OS X Lion and OS X Snow Leopard, which we expect to be available in the near future. 

Our goal is to give our Harmony customers the highest quality experience, and to this end, we are working toward delivering a solution as soon as possible.

My team and I will share an update on our progress and when we expect the solution to be available in the coming weeks. In the meantime, please know that we have heard you and are investing in the Mac experience for all future products. We’re grateful for your continued support and my team is standing by if you have additional questions.

Joerg Tewes

Vice President and General Manager, Digital Home

Logitech

[FTobin]

Mr. Tewes:

Thank you for the update.  However, I would like to point out that this entire thread indicates that there is something seriously wrong with Logitech's customer support policies, at least as far as OS X support is concerned in 3 regards:

(1) Your customers have been posting on this thread since Aug-2011 and this is the first serious reply from Logitech, nearly 6 months later to an issue that is absolutely critical to the use of your product.  It is in Logitech's interest to have their customers use their products, not have them sitting around as expensive bricks.

I think this point out a potentially serious lack of communication within Logitech about a serious issue and communication back to your customers in a timely manner.

(2) There is little excuse for this issue to have happened in the first place.  As many previous posters have pointed out, if Logitech were serous in their Mac support, they would have known about the 64-bit changes quite a long time ago and would have proactively updated the software.  Many, many other vendors have done this manner so that many versions of OS X are simultaneously supported - not to mention different browsers and browser generations.  From a customer and IT professional standpoint, to me this indicates that there is a something amiss in your software development.

(3) Is there testing of Logitech software when new releases of OS X occur?  Such testing would have caught this error early enough to have fixed it in a timely manner. And if such testing were done, is there a management commitment, in a timely manner, to prioritize getting those changes made?  From a customer and IT professional standpoint, to me this indicates that there is a something amiss in your software development.

I only bring up these issues, because OS X is going to continue to evolve and there will be a new version coming soon (10.8), so it behooves Logitech to keep their OS X software up to date since I doubt anyone would like this situation to just happen again next summer.