03-19-2011 02:02 PM
I cannot install my Harmony 300 because I get a timeout when trying to create a new account. It says its waiting for myharmony.com for what it seems like forever, and then gives me a timeout error.
I have used the newest versions of Safari, Firefox, and even Chrome. I have installed the newest Silverlight plugins. I have opened each browser in 32-bit mode (if available).
I am on the latest version of Mac OS Snow Leopard. This is unbelievable.
06-29-2011 08:21 AM
I looked into your account and the error you have will require some assistance from our Support team. Please check out the link here and under Contact Us you will see options for phone and email support.
07-06-2011 06:45 AM
No way I can Update my remote! With IE I´m able to make changes, but the sync fails... tested with several PC´s...
An answer or a solution would be nice.
07-06-2011 06:55 AM - edited 07-07-2011 08:45 AM
Sorry to hear you are still having this issue. The Logitech forums are largely for peer to peer assistance and discussions so we may not be able to help you here. I would suggest you contact our Support team by phone or email to get this resolved quickly and figure out what is happening with the remote. At the bottom of this page click Contact to see the appropriate numbers for support.
You may have already tried these steps but also have a look at this FAQ;