Remote Control Software

[joshcp]

For the past three days when I have tried to run the Harmony software I get an error saying "Error: Your network connection is not functioning properly."

It was working previously. I have my remote set up but I need to make a minor change, but I can no longer get in.

I am using v7.7.0 on Win 7.

[IanHarmony]

Hi joshcp,

Have you installed any new anti-virus/popup blocker software on your PC since you last tried to use the Harmony Software?  If yes, please try temporarily deactivating them prior to launching the Harmony Remote software.  If not, I would recommend uninstalling and reinstalling the Harmony software as a first step.

Thanks,

ian

[joshcp]

I have not changed my anti-virus or anything since last time. I am using Microsoft Security Essentials. I tried disabling MS Security Essentials and retrying the Harmony software but still no luck.

I have tried uninstalling and reinstalling but I still get the same error message.

Help!

[hilltopper2107]

I just got hit with this same error message.  I was logged on less than an hour ago.  I need to make a small change in my setup. W764bit Firefox

[hilltopper2107]

OK, prior to getting the "network connection not functioning" message, when I started the Harmony Remote software (7.7.0) it asked me if I wanted to "auto logon each time" or "ask for permission".  I changed my selection to "auto logon", that's when the "fun" began.

I restarted the computer just now, brought up the Harmony Remote software (7.7.0).  It asked me again if I wanted "auto logon".  I checked the button "ask for permission each time". 

The software logged on and I was able to make my change.

Whether there was a server down message we'll never know, although when it wasn't working, it forwarded me to some website that began with my. to find out customer support numbers. That fell through "taking too long to respond".

Anyway, either they fixed the server or my correction fixed it--it's worked just now and that's what counts.

[sfeldner]

I know this post is old but I hope I can find an answer here... 

I have the same problem but additionally, if I click on the link "Click here to learn more about adjusting your security software settings" I get sent to a webpage at "myremotesetup.com" -- which doesn't respond (timeout).  Can I assume that this site is the same site that the PC software is trying to reach?  And therefore, as long as that site is down the software won't work????

[Taym]

I'm afraid so, sfledner.

This is very annoying, and the undenyable evidence that basing a service on the cloud when not strictly necessary is just a bad idea. I even fail to see what the advantage for Logitech would that be. I miss a software to control my remotes capable to work fully off-line, if needed.

[hamj426]

Does anyone know if the network will ever be up? Keep getting the same message and when I do get it it times out and will not update the remote maybe they need to rethink storing on their server if this is how it is going to be. Have always had good luck but an getting really frustrated with this.

[ceh383]

This is indeed BS. I own 2 of these remotes. Up until now, I have never had any problems at all.

Now, it's just one big problem. I hate having to use mutiple remotes, but, that is less frustrating than trying to update this one...

Hopefully theywill have this ironed out soon....VERY SOON

[kennelm]

I too have been unable to manage my remotes this entire weekend (2/25-2/26 2012).   This is unacceptable given that we have no choice to store the settings locally.  

Someone at Logitech owes us an explanation at the very least.