06-14-2010 07:25 PM
I have installed Harmony software in a fresh Windows installation, same computer, Win XP pro, SP3, on Rogers cable in Toronto. When I try to update, I see the messages below. The USB cable seems to be fine. I disabled my A/V and firewall (Sunbelt Vipre 4), but it didn't make any difference. Scanning in device manager, unplugging the remote, and rebooting didn't help. I have never experienced this before. Suggestions??
Getting remote control information
Logitech Harmony Remote Software version: 7.7.0
Hardware version: Board 2.5.0 (0xFF:0x12)
Firmware version: 2.6
Getting remote control information - Successful
Checking version information
Checking version information - Successful
Waking the remote control
Waking the remote control - Successful
Getting remote control states
Getting remote control states - Successful
Uploading remote control information to web
Initializing the remote control. Please wait...
Uploading remote control information to web : The information updated to the web site is invalid. - The information was not sent. Check your USB cable and try again. If the problem persists, contact customer service.