Remote Control Software

[ike665]

I tried stopping the service as well from task manager to no avail.  Two full days and I cannot program my remote.  Very annoying.  The fact that Logitech only allows their remotes to be programmed using a service "in the cloud" is also annoying.  If only they'd provide the setup software to their customers they would not have this problem. 

[elsbree]

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CatLogitech wrote:

Try the following steps posted by peauxrouge 

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peauxrouge wrote:

...open your task manager, go to the "processes" tab, and then find harmonyremote.exe process (and any other logitech process), highlight it, and click end task....

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This suggestion fixed it for me. Thanks! Rebooting probably would have fixed it also.

[matto0]

I finally was able to get the software working. I brought up the process window and killed the process, restarted the app, same problem, killed it again. I did this 3 or 4 times and it finally worked.

[elsbree]

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ike665 wrote:

I tried stopping the service as well from task manager to no avail.  Two full days and I cannot program my remote.  Very annoying.  The fact that Logitech only allows their remotes to be programmed using a service "in the cloud" is also annoying.  If only they'd provide the setup software to their customers they would not have this problem. 

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There are actually many benefits to using the cloud for this. Harmony has been doing this since long before the word "cloud" became trendy, in fact. Among the benefits: automatic updates to the device database, access to your settings from any computer, no need to worry about misplacing your configuration file or losing it in a hard drive crash.

Before you give up, try rebooting your computer to see if that clears the problem.

[KenD123456789]

That "solution" does not work for me and honestly this is an absolute joke.  Well, that's it.  I've wasted 3 hours on this already so back in the box it goes, I'm returning it today.  In addition - you will not find me purchasing another Logitech product in the future.  You guys are clowns.  Thanks for nothing.

[Fredo70]

Unfortunately, this doesn't work. The DNS www.myremotesetup.com is pingable, but the software still doesn't connect.