12-25-2011 11:51 AM
I am trying to update a remote that I have had for years. The software version 7.7.0 keeps hanging up. My internet is working fine, but the logitec software is not responding. Are the servers being slammed with Christmas setups?
12-25-2011 12:19 PM - edited 12-25-2011 12:20 PM
Yeah, I've been having the same problems for the past few hours. I got 1/2-way thru the programming steps for my Harmony 600 and the site died. I've been trying for hours, but it keeps locking up.
Unacceptable service from a company like Logitech.
12-25-2011 03:57 PM
Yeah, it is pretty funny. They must have found their software engineer at the bottom of a Cracker Jack box.
I would agree that it is unacceptable that I am unable to set up the remote I purchased for my parents on Christmas because Logitech's server is slammed. Web integration to keep all their device information up-to-date and to make it easy to administer your own stuff from different machines is fine, but it is idiotic to lock out everything without an Internet pipe and a peppy Logitech server.
You know what I've bought for my parents for Christmas? An expensive hunk of useless plastic that does absolutely nothing. "We are sorry. Many people like you are excited to set up their new remotes, so we're experiencing a high volume of traffic. Please try again later." Well, I don't have a later. I won't be with my parents, who aren't able to set up this remote themselves, by the time your stupid server is back up. So you're welcome for my frigging patience.
Makes me want to bat my Logitech trackball out the window with my Logitech keyboard.
12-25-2011 06:33 PM
Due to a high demand on the MyHarmony.com site, you may have been experiencing a Server Error message when attempting to login or make changes to your remote.
We have a new topic create to let everyone know that they should now be able to login and access their account.
12-26-2011 12:51 PM - edited 12-26-2011 12:55 PM
This is a shame indeed really. But make no mistake, nothing, absolutely nothing is gonna change as Logitech has never given a sh*t about their customers and is profit focused only. Three years that people have been complaining about the crappy UI of the Remote software or the fact that Activity icons can't be customized. Did the Product development team change anything ?No. Did the Logitech Support and or PR team even tried to provide a decent answer to its unhappy customers? No. As long as people continue to buy their products, they won't change a thing. And again make no mistake, people will continue to buy. When Windows Vista shipped to the market, Logitech stated that all their previously released webcam were not compatible with it, even the brand new ones that were sold only a few months before Vista shipped. Official answer from the PR team was to buy a new one. There was a huge amount of complaints, and even more after it was discovered that a few tricks to the XP driver would allow it to run perfectly on Vista and it was clear that Logitech had tried to f*ck their loyal customers badly! Did Logitech ever released Vista drivers for the millions of webcams out there? No. Did the huge number of complaints prevented Logitech from selling millions of webcams since then? Again no. So...
12-26-2011 05:49 PM
An unbelievably frustrating and bad experience. Contacted the toll free U.S. Support number, waited a long time, got a guy who said he couldn't help because their troubleshooting software was undergoing maintenance. I asked about the website message about having too much traffic, he said he knew, trying to fix it, didn't know when. Asked for a supervisor, got one after several more questions about who I was, next guy said basically the same thing.
Everybody should put comments on Yelp, Google Reviews, etc.................This is outragous for a company like this to behave this way.
Also, go on Yahoo Finance blog and tell investors about this problem. The more people say, the more powerful the message will be.
If I have time tomorrow, I will return the product to best buy where I bought it and try a different product.