12-19-2011 01:43 PM
I also had mine stuck in a step 5 loop and then got the white triangle. After two days of trying anything I read here, I called support. After about 40 mins they advised me that they needed to replace the unit. I was happy that it was getting replaced, but upset when I found out that I needed to sent my unit in first before they would sent the replacement unit. So now I have to wait up to two weeks for my replacement unit and the tech wasn't even sure it would come with the update already installed. So I might be in the same boat even after the replacement comes. Logitech has really screwed up with me on this one. I have purchased one other unit as a gift, but I will be returning before 30 days if my replacment has any issues when I receive it.
My advice for anyone having the white triangle, start the replacment process now before the wait gets even longer.
03-03-2012 03:42 PM
For about past 3 weeks, my LogiTech Revue is not able to connect to Wifi. It was working fine for the previous several months just fine. (Using Wired is not an option, at least for now). All other devices in my home connect just fine to my Wifi router. Did LogiTech provide any firmware update recently that broke my connection?
Thanks for any suggestions to troubleshoot this.
03-04-2012 03:19 PM
03-04-2012 03:34 PM
I have already done the following a few times:
- Hard reboot the Logitech Device
- Remove and reenter my target WiFi router with authentication
But nothing has helped so far.
03-05-2012 02:49 PM
If you are unable to connect to your wireless network and you have tried the steps in the post I will copy at the end of this post please contact Revue Customer Support and they should be able to assist you more.
Logitech Support Specialist
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04-14-2012 12:35 PM
this will allow developers to solve all the problems