04-01-2012 03:59 PM
AntonC, I'm sure you already know this (and your response was actually very well formed and I appreciate that) but your experience is hardly a better measure.
For example, this is the first time I've posted about this topic (b/c I hardly have anything constructive to contribute) but I'm suffering the same issue as others mentioned here. The device is actually my father's but he's never mentioned the issue probably b/c he doesn't realize it exists. And he won't, until it gets fixed and he can download HBO Go again. That's just one customer who you never heard from but still had the issue.
With that said, it doesn't really matter how many people are affected as it only takes one to make your job harder. I'm curious to know what the root cause is above all else. For example, was it sloppy programming on the part of the Android team who updated the Market/Play app under a deadline and forgot to include Revue support? Was it the Logitech team who didn't receive communications from the Android team about app updates? Was it some customizations the Logitech team made to the ROM that interfered with Android's inherent update mechanism?
More importantly than anything else, is someone from engineering looking at this? And once a root cause is identified, what will be done to prevent such issues in the future (or at least fix them faster)?
I'll PM you my details in a few minutes. I'm happy to help get this resolved, just tell me what to do.
04-01-2012 06:23 PM - edited 04-01-2012 06:26 PM
...it's been quite a while since Logitech learned about this. It doesn't take that much engineering knowledge to figure out what could be happening especially since it coincided with the change in the Market application. My concern is that they know what is the cause but corporate is not interested in investing $$$ to fix this as it's a dead-end product.
I am crossing my fingers that I am wrong and that Logitech will quickly come out with a solution. However, I for one would not hold my breath waiting for it. After all, Logitech could have kept us in the loop... but instead, two of their regular forum staff are no longer with them and they go silent, which makes sense if you no longer want to support a product.
04-02-2012 11:03 AM
Thank you for your clarification id242. My apologies for the misunderstanding. I'd like to get you in touch with one of our senior support engineers to properly diagnose this issue by taking a look at the log files. Please PM me your contact information and I will have them reach out to you.
AntonC, I sent you a PM with the details. Thanks!
04-02-2012 11:11 AM - edited 04-02-2012 11:11 AM
We now have an adequate number of volunteers for our support engineers to perform additional tests. Thank you to all those who've PMed me your contact information over the weekend. I have forwarded your information to our support engineers, and they should be reaching out to you soon with instructions on additional diagnostics.
For others who are still experiencing the same issue, please open a support ticket if you haven't done so already. We will update the community as soon as additional information becomes available.
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04-06-2012 03:51 PM - edited 04-06-2012 03:52 PM
Same here... Logitech support had me reset the Revue but that did not resolve the problem. My Revue cannot be updated nor can I update any apps. Pity! Seems obvious that Logitech has abandoned the Revue and its users (sigh)
04-07-2012 01:21 PM
04-07-2012 01:51 PM - edited 04-07-2012 01:54 PM
04-07-2012 01:59 PM
Even though my Market finally updated properly, I now have a perpetual 'update available' message for Google Play. When I try to install it, I get 'Your update will be installed shortly', but it never does install.