Reply
Logi Nu
therealbrad
Posts: 2
Registered: ‎12-17-2011

I just upgraded and now I can't play any of my UPnP videos

Background:

I have been using the new version of GoogleTV on my Sony Internet TV in the living room for a couple of months, so I was really excited to finally get the update on my Logitech Revue I use in the bedrom. All of my TV is recoded through EyeTV and streamed from my EyeTV server via UPnP. This means the only TV function I use on GoogleTV is the Media Player.

 

Problem:

NONE OF MY MEDIA WILL PLAY AFTER THE UPDATE. I can see the UPnP server and browse through all of my media on there, but whenever I try to play something I get an unhelpful "Cannot play video" message. The same media works fine on my Sony Internet TV running the same version of GoogleTV, but I guess the Logitech Media Player is broken and the Sony Media Player works.

 

If anyone has any suggestions on how to get my UPnP videos to play on this thing, please let me know. I wish I could downgrade so I could at least watch TV with it again.

Logi Guru
Eferzz
Posts: 2,241
Registered: ‎07-28-2011

Re: I just upgraded and now I can't play any of my UPnP videos


therealbrad wrote:

If anyone has any suggestions on how to get my UPnP videos to play on this thing, please let me know. I wish I could downgrade so I could at least watch TV with it again.


There could be actually two separate issues.  First of all, Logitech never claimed that the included Media Player in the Revue was ever uPnP compatible.  In fact, they have always stated that it requires a DLNA server. That's because DLNA compliance is a superset of the uPnP protocol. 


What DLNA server software should I use with Logitech Media Player?

Logitech Media Player should work with any DLNA certified server software, or any DLNA certified NAS device. .


That's not to say conclusively this is your problem here.  There are a small selection of uPnP servers that have worked with the Logitech Media Player. That's because some servers have followed DLNA specification "close enough" but not enough to obtain compliance.  Although uPnP servers are still not officially supported by Logitech even if they worked at some point. 

 

The interesting thing in this situation is that you're able to navigate through the folder and file content of your uPnP server.  Most of them which do not work, don't even get that far.  So, before we blame compatibility with your uPnP server, I would suggest that you try the media locally on a USB drive.  This will bypass any conflicts related to streaming and verify if the files are indeed compatible with the Logitech Revue.

 

I understand your confusion in compatibility since you have a Sony Google TV device which works.  I also have Google TV products from Logitech and Sony.  There's something that you should understand that there's a inherit difference of format support between both products.  Google provides a base line of codecs to both Logitech and Sony.  The information is available here (https://developers.google.com/tv/android/docs/gtv_media_formats#GTVFormats)  Beyond that both Logitech and Sony has augmented compatibility with their own value added support.  Logitech list of supported formats for the Media Player is container here (http://revue.logitech.com/digitalhome/answers?a_id=26844).

 

If you find that your file is not able to play locally, then please download and install Media Info (http://mediainfo.sourceforge.net/).  This program runs on your computer and can be used to show the specifications of your multimedia file(s).  If you copy and paste the output that it gives you into a reply, then the provided forensic information will help determine the issue of compatibility.

_______________________________________________________________________________________________________________
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Logi Nu
bs1m0ne
Posts: 1
Registered: ‎06-07-2012

Re: I just upgraded and now I can't play any of my UPnP videos

[ Edited ]

I just bought a revue and I'm afraid that I have made a grave mistake because I bought it for the sole purpose of streaming video via upnp and have tried almost every app/server but can't get it to work.  I run playon which works through the browser and have tried the ps3mediaserver, twonky, tversity, gtvbox, mediabrowser hd, plex, logitech media server, and even an app with port forwarding that I can't remember now.  All to no avail.  I can see the movies, movie browser even locates the movie poster, but when i go to play it, the revue says cannot play video.

 

HAS ANYONE FOUND A SOLUTION OR WORK AROUND FOR THIS?????

Logi Visitor
boudicca
Posts: 20
Registered: ‎03-31-2008

Re: I just upgraded and now I can't play any of my UPnP videos

* you can use Avia media server free works fine on the Google Tv another one is the GTV Media one..not free.

 

Also you can push video to the revue using android or windows using the "play to" feature. It works....just not as easy as you first thought.

 

 

Logi Browser
rayropes
Posts: 5
Registered: ‎11-20-2012

Re: I just upgraded and now I can't play any of my UPnP videos

How are you pushing video to the revue?  I was previously able to do this using imediashare or twonky beam but now neither of them see my Revue as a media player.  Is there a setting I'm missing to allow the Revue to declare itself as a player?  As I said, al of this worked fine with my current router and phone before a factory reset of the revue after my move

Support Specialist ★★★★
jc1990
Posts: 4,392
Registered: ‎08-02-2012

Re: I just upgraded and now I can't play any of my UPnP videos

Hi Everyone,

 

I completely understand your situation I will be more than glad to help you with any concerns you might have about our Logitech Revue.

 

Our Logitech Media Player should work with any DLNA certified server software, or any DLNA certified NAS device. Below are some of the common DLNA servers that should work with Logitech Media Player:

  • Logitech Media Server
  • Windows Media Player (11 or higher)
  • Tversity
  • Twonky
  • Media Tomb
  • Mini DLNA

NOTE: This is not an exhaustive list of DLNA servers that should work with Logitech Media Player; other DLNA servers may work. The inclusion of the products listed in this article does not imply any endorsement by Logitech. Not all of the products listed above are supported on all computer operating systems.

If you are not able to find your DLNA Server please follow the steps below:

 

Detecting DLNA servers on my Revue


My DLNA server does not show up in my Logitech Media Player sources

If a source or media server is not available in Logitech Media Player:

  1. From the Home bar, go to All Apps > Logitech Media Player.
  2. Navigate to Settings > Media Sources, then select Refresh located at the bottom of the screen.

If a DLNA server is not detected, please check the following :

  • DLNA server is powered on.
  • Verify that your media server is a DLNA-compatible device.
  • DLNA server is connected to the same network as your Revue, using a wired or wireless connection.
  • DLNA server is configured to share content on the network.
  • Check security settings (Firewalls).
  • Enable UDP on your router. 

I hope all of this information was useful.

 

Kind regards,

 

Camacho

Logitech Support Specialist. 

Kind regards,

Camacho
Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logitech

Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.