12-27-2011 10:49 AM
I just got the Revue for Christmas, but cannot connect it to my 722 Dish. I have the revue on my wifi, and an ethernet cable connected to the Dish (no wifi). I chatted with support for a few hours, and I think we narrowed the problem down to the revue and dish being on different networks. Logitech asked me to contact windstream, who said it wasn't their problem...
I have a Windstream 2Wire router.
I changed the revue network connection to static, with it's own IP address that matches my network. However, when I check my Dish IP, it shows up on a completely different network, which happens to match the Public Proxied Subnet on my router.
So when I attempt to add a TV Source, the pairing fails every time.
It appears that the revue is somehow affecting the network that the dish is assigned to. Any thoughts?
I'm about 3 hours into this, and it's getting old fast!
12-27-2011 11:04 AM - edited 12-27-2011 11:04 AM
The different IP for the dishnetwork is normal because it is getting its IP from the Revue, so it will be on a sub network.
To you have full integration enabled on your account?
Did you make sure the Wifi is disabled on the Dish box?
Did you pay the $4.99 for the Full Integration option?
12-27-2011 11:20 AM - edited 12-27-2011 11:26 AM
I am paying the $4/month full integration option.
My revue ip is 192.168.1.15
My Dish ip is 172.16.0.2
From my chat with logitech support, this sounded like a problem. I thought both had to be on the 192.168.1.x network.
My 722 doesn't have wifi, so I'm not sure if it is disabled.
Also not sure about ENABLING full integration on my account. Where is that found? I am setup according to this link: http://www.dishnetwork.com/googletv/support.aspx
Thanks for your quick reply!
12-27-2011 11:38 AM
12-27-2011 11:45 AM - edited 12-27-2011 11:47 AM
When I attempt to add a TV Source the dish and revue fail to pair with a general "Error: pairing failed" message. So I cannot watch live TV from the Revue. In fact, if I want to watch TV right now, I would have to remove the revue completely.
I've tried manually adding the TV, which fails, and I've tried selecting the DISH DVR, which fails.
In both cases, I can see the preview of my live TV stream just fine in the Right window. But each attempt fails to pair.
12-27-2011 11:50 AM
What happens if you pick Basic Integration?
12-27-2011 11:50 AM
12-27-2011 12:07 PM
I never get far enough to get that pairing code. I've heard several mention it, but I've yet to see it. Haven't tried a different HDMI cable...
According to Dish support (chat), there is nothing left for me to authorize to get my revue working.
So are you saying that the varying IPs for the Revue and Dish don't concern you? Logitech support thought that might be the culprit. Of course, they never solved my problem.
12-27-2011 12:16 PM
What it is is the Revue is making a sub network so that your receiver can get internet connection.
Have you tried Pressing CTRL+ALT+DEL?
Also you can try these steps.
1. Unplug the Revue
2. Unplug the receiver
3. Unplug and plug back in the ethernet cable at both ends.
4. Plug in the Revue and let it start up
5. Plug in the receiver and let it start up
6. Try again.
12-27-2011 12:29 PM