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skwert
Posts: 11
Registered: ‎09-25-2011

Keyboard keys stuck

Over the last couple of days, I've noticed the keyboard arrow keys and OK button getting stuck.  I click up, it moves (sometimes) and then does an OK immediately.  I figure my OK key might be stuck down or something.  Then I turn off the keyboard (and remove the batteries, to be sure), and start up the GoogleTV remote on my Android phone.  I press an arrow, and it does the same thing.  This has me puzzled.  It's not a physical problem with the keyboard but on the Revue's end when it processes the keystrokes.  I can get by a little bit with just the mouse cursor, until I need to scroll a list past the edge of the screen.  So, this has made my revue suddenly worthless to try watch shows.

 

Nothing has changed in these last few days, no new update, and I haven't installed any new apps since first receiving the Honeycomb update last month.  It really has appeared out of the blue.

 

Any ideas out there?

 

Retired Logitech Employee / Moderator (Inactive)
CatLogitech
Posts: 3,664
Registered: ‎10-05-2010

Re: Keyboard keys stuck

Hello skwert,

 

That is an odd issue.

 

Is this on the home menu or on live TV?

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Cat
Logitech Support Specialist

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skwert
Posts: 11
Registered: ‎09-25-2011

Re: Keyboard keys stuck

It happens anywhere, the home launcher and inside apps (Netflix, Podcasts, Youtube, Logitech Media Player).  I do not have it connected to a cable box (a Roku on the HDMI passthru, but I use another remote for it).

 

I have done a power cycle (off, wait, on) as there wasn't much else I could think.  I may try a factory reset when I get some time/patience to try going through the menu.

Retired Logitech Employee / Moderator (Inactive)
CatLogitech
Posts: 3,664
Registered: ‎10-05-2010

Re: Keyboard keys stuck

Hello skwert,

 

The factory reset would be the next best thing to try because if you do not and call support they will have you do it anyways.

--------------------------------------
Cat
Logitech Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
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seociable
Posts: 35
Registered: ‎10-10-2010

Re: Keyboard keys stuck

Im having the same issue as skwert, problem just appeard. Have tried unplugg cord, reset and factory reset.

Nothing helps - any suggestions how to solve?

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Retired Logitech Employee / Moderator (Inactive)
CatLogitech
Posts: 3,664
Registered: ‎10-05-2010

Re: Keyboard keys stuck

Hello seoicable,

 

Try taking out the batteries from your keyboard (both batteries) and press some buttons for a minute or so. Next turn the keyboard off and put the batteries back in. Once they are secure turn the keyboard on and see if anything changed. Also make sure the space around your clean are clean and do not have any dirt in them.

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Cat
Logitech Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
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seociable
Posts: 35
Registered: ‎10-10-2010

Re: Keyboard keys stuck

Thx Cat but it didnt work - same problem with remote app also. Must be software related.

Ny suggestion to Clean data in any app/process?

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Where SEO and community comes togheter
Retired Logitech Employee / Moderator (Inactive)
CatLogitech
Posts: 3,664
Registered: ‎10-05-2010

Re: Keyboard keys stuck

Hello seociable,

 

The factory reset should have taken care of that. I would suggest contacting Revue Support and see if there is anything further they can suggest or if you need a replacement.

--------------------------------------
Cat
Logitech Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
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seociable
Posts: 35
Registered: ‎10-10-2010

Re: Keyboard keys stuck

OK

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