Revue and Accessories

[GoodOne]

The Next Version of Logitech Revue with Google TV Due Before Year End

By Ashish Arora // Vice President and General Manager, Digital Home Group on November 11, 2011
1 Comment

Filed: Revue, Smart TV

As our CEO Guerrino De Luca stated earlier this week, Logitech will not manufacture new Logitech Revue units. That said, we do believe that consumers in the U.S. will be able to purchase the product during this holiday season. And all owners of Logitech Revue will receive the automatic and free update of Google’s recently announced updated version of Google TV, which we expect to roll out before the end of the year.

It is important to note that Logitech remains committed to all of its Logitech Revue customers and will continue to provide them with customer support under our warranty policy. We will also continue to support the Media Player, TV Cam, Keyboard Controller and Mini Keyboard.

We are very excited about the new release of Google TV, which includes access to the Android Market, faster and more comprehensive search capabilities, a simplified user interface and improvements to the Logitech Media Player. And we are optimistic about the long-term opportunity for the Google TV platform and the potential for Logitech to offer associated products as the ecosystem evolves.

Tags: google tv, logitech revue

[tvdiva]

I just purchased the Logitech Revue a couple of weeks ago. Now I'm reading that they are no longer  manufacturing this system and it will be replaced with the new Google tv? What type of future customer support will be available for this unit? How long will we be able to use it before it becomes obsolete? Did I just throw a $100 away on a product which may not exist in the real world much longer? Will Google TV be compatible and work on this unit at all? I'm  not happy at the moment....

[towboy123 Logi Legend]

This is the current state of things

The Next Version of Logitech Revue with Google TV Due Before Year End

By Ashish Arora // Vice President and General Manager, Digital Home Group on November 11, 2011
1 Comment

Filed: Revue, Smart TV

As our CEO Guerrino De Luca stated earlier this week, Logitech will not manufacture new Logitech Revue units. That said, we do believe that consumers in the U.S. will be able to purchase the product during this holiday season. And all owners of Logitech Revue will receive the automatic and free update of Google’s recently announced updated version of Google TV, which we expect to roll out before the end of the year.

It is important to note that Logitech remains committed to all of its Logitech Revue customers and will continue to provide them with customer support under our warranty policy. We will also continue to support the Media Player, TV Cam, Keyboard Controller and Mini Keyboard.

We are very excited about the new release of Google TV, which includes access to the Android Market, faster and more comprehensive search capabilities, a simplified user interface and improvements to the Logitech Media Player. And we are optimistic about the long-term opportunity for the Google TV platform and the potential for Logitech to offer associated products as the ecosystem evolves.

[Kiruban]

Hello tvdiva,

 This is an exact statement that you have seen about your post and below your post. I just wanted to stress a Paragraph from the statement to address your concern. I have Bolded to avoid any confusions.

 "

As our CEO Guerrino De Luca stated earlier this week, Logitech will not manufacture new Logitech Revue units. That said, we do believe that consumers in the U.S. will be able to purchase the product during this holiday season. And all owners of Logitech Revue will receive the automatic and free update of Google’s recently announced updated version of Google TV, which we expect to roll out before the end of the year.

It is important to note that Logitech remains committed to all of its Logitech Revue customers and will continue to provide them with customer support under our warranty policy. We will also continue to support the Media Player, TV Cam, Keyboard Controller and Mini Keyboard.

We are very excited about the new release of Google TV, which includes access to the Android Market, faster and more comprehensive search capabilities, a simplified user interface and improvements to the Logitech Media Player. And we are optimistic about the long-term opportunity for the Google TV platform and the potential for Logitech to offer associated products as the ecosystem evolves."

 Regards

[Pinztek]

I just heard about the product being discontiued a few days ago, but if I only paid $99 for mine I would not be as upset. However, I paid $299 for mine less than a year ago and I a little upset with Logitech on this product and I own a ton of their products.  I think there will be a class action suit in the works for those that paid $299.  NOT happy about Logitech throwing the faithful Logitech product buyers under the bus on this product.  

[BrainStormer]

I paid $299 as well. If they just gave us a coupon for $150 off for the users who paid full price ,I would not be that upset anymore. 

Then we could use it for a TV Cam or and Logitech Product and it would only cost logitech the cost of manufacture so they wouldn't foot the whole cost of $150.  Most Likely the coupon would also have an agreement not to join a class action suit upon redemption.

[GoodOne · Accepted solution]

Not at all in my opinion. The update WILL happen. WHEN is unknown. By years end we keep hearing.

I have done alot of research on this for the last few days and can say that once Honeycomb comes out

and your system is updated, you will really enjoy the improvements. Google TV development team also

stated that they will continue to support updates for all platforms of Google TV including the Revue.

So hang in there! It's all good! Be patient. :  >

William Lewis

[Rick13160]

I also paid $299 for my Revue and was one of those who pre-ordered the box so I could get it ASAP. I also purchased the HD Camera from Logitech with the idea of using it to keep in touch with my family who lives some distance away. I was waiting for the new GoogleTV update to buy another one for my parents, but I don't think that will be happening now.

I was excited when I first heard of this new technology. I had great expectations for it's use and thought that it would be a long-term solution to some of the problems associated with using multiple devices to provide similar capabilities. I have looked forward to the new update, even though it has taken about a year longer than I was initialy told it would. And I still don't have it so maybe I shouldn't get my hopes up yet.  Unfortunately, I feel that is would be unwise to continue down this road and will be looking for an alternative to the Revue in the future.

I took a chance on new, unproven technology and got burned. So much for being an "Early Adopter".

Rick

[MikeInDetroit]

"It is important to note that Logitech remains committed to all of its Logitech Revue customers and will continue to provide them with customer support under our warranty policy. "

Sorry but that's not good enough.  

As Logitech is obviously promoting sales of the Revue for Christmas you need to establish the specific support you are going to commit too before people purchase new devices and, presumably, give them as gifts.

Specifically and most importantly is the support to provide updates for future updates to Google-TV or any other dependency that would prevent your device/solution from working going forward.   Of course, this includes both the hardware and software (ex: VID, mediaplayer). 

1. BUGS: The current small base of Google-TV almost assures that significant bugs will crop up over time (rather than be identified early if the consumer base were larger).   If you assume proprietary and unique components within the specific Logitech and Sony implementation this just increases the potential issues.

2. EXTERNAL CONTENT SUPPORT. As well, access to external content such as the app store may require future updates to Google-TV to continue to provide that access.      

3. NEW DEVICE API's. Google-TV may (should, must) standardize the device API's to allow manufacturers to develop a single device that will work on multiple models (So, for example, manufactures such as Logitech design a TV cam and let application developers worry about interfaces so a single product can reach the broadest market.   Here I'm thinking of the TV Cam, Skype Cam, and 910/990 line of course).

4. FUTURE IMPROVEMENTS: This will certainly be a competitive market and future applications that may be available may require updates to the Google-TV OS that need to be implement to access. 

So, Logitech, you need to identify what your support policy will be to your clients without conditions and caveats that imply you will support your products CURRENT STATE ONLY and any changes to dependencies that would affect your ability to continue to provide the functionality are not included within the scope of your support policy.

AKA: You are not commited to implementing future versions of Google-TV or you are only committed to a point in time or to new versions within a specific update scope.

And I leave you with this.   HP has just open sourced the WebOS.  Perhaps you need to do the same with Revue and Revue accessory products.  If you are a hardware manufacturer you should strongly consider moving software into the open source community where it will be picked up quickly. Especially for Logitech unique solutions like the Revue CAM, the only cam for the Google-TV platform todate, and a good opportunity to have independent developers provide a solution that would actually work with future Google-TV OS versions, Skype, any application implemented to run on Google-TV.

[betaguy]

In my opinion its really quite simple. One only has to look at the responses of the Logitech team in this forum during the

Honeycomb update and one will see Logitech has NOT abandoned anyone! You will note that some of their personnel include

an engineer. I dont know how much clearer Logitech can make it then saying and putting on this board their commitment

to service the Revue. 

I would suggest some bad feelings have caused a few to not let go, and most likely we will here them complain about the new update ad-nauseam